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Community Pharmacy Patient Questionnaire (CPPQ)

All pharmacies are required to conduct an annual community pharmacy patient questionnaire (sometimes referred to as the Patient Satisfaction Questionnaire). The questionnaire allows patients to provide valuable feedback to community pharmacies on the services they provide. COVID-19 update: For 2020/21, it...

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Repeat Dispensing/electronic Repeat Dispensing (eRD)

At least two thirds of all prescriptions generated in primary care are for patients needing repeat supplies of regular medicines, and since 2005 repeat dispensing has been an Essential Service within the Community Pharmacy Contractual Framework (CPCF). Under the repeat...

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2012/13 survey and vision

A 2012 survey of community pharmacy contractors confirmed that the majority of the sector (98% of respondents) supported this aspiration for community pharmacy and PSNC is now working towards this vision by developing the community pharmacy service across four key domains:...

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Change of ownership

A “change of ownership” for the purposes of the National Health Service (Pharmaceutical and Local Pharmaceutical Services Regulations 2013 (the Regulations) covers the situation where the legal identity of the pharmacy contractor has changed. Before a change of ownership takes...

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Reporting IT issues

This webpage for pharmacy teams and LPCs explains the correct way to use IT escalation routes. See also PSNC’s Reporting NHS IT/EPS one-page factsheet.   Return to the Pharmacy IT hub; IT contingencies; Suppliers or IT a-z index

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Smartcard multi-site and SCR arrangements

Pharmacy team members use NHS Smartcards to access NHS IT such as EPS and Summary Care Records (SCR). The Smartcard model sets out that Local Registration Authorities (RAs) prepare or update Smartcards for pharmacy team members by applying (or ‘linking’)...

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NHS medicines database (dm+d)

The NHS Dictionary of Medicines and Devices (dm+d) is the NHS standard dictionary for medicines licensed in the UK. The use of  ‘standards’ such as dm+d within the health sector enables people, devices and systems to communicate in a more efficient and...