Transforming Pharmacy Representation (TAPR) Programme

Published on: 22nd July 2022 | Updated on: 22nd July 2022

The Transforming Pharmacy Representation (TAPR) Programme is a new work programme aiming to deliver the changes that community pharmacy contractors  supported in the recent contractor vote.

Contractors accepted 21 proposals for PSNC, as well as other proposals for LPCs and some joint proposals. PSNC is taking forward the changes for it through the TAPR programme, while also supporting LPCs to make changes and engaging with the sector, with the ultimate aim that contractors should have a better relationship with, and more oversight of, stronger national and local negotiators.

What is the TAPR Programme?

The Transforming Pharmacy Representation (TAPR) Programme describes the significant body of work that PSNC will action to implement the series of proposals put forward for PSNC by the Pharmacy Representation Review Steering Group (RSG) and then accepted via a contractor vote. PSNC will also work with LPCs on the joint proposals, and support LPCs with the changes proposed for them.

In keeping with standard industry practice for change management, this is a distinct programme of work which will require significant additional resources (to come from PSNC’s reserves).

Further information

An update on the TAPR programme, with more detail on the objectives, eight workstreams and a progress report, has been prepared for contractors. 

Read the TAPR Programme Update for Contractors

PSNC has also prepared a more detailed version of this update for LPCs to share additional information about the joint and LPC proposals, and to outline what LPCs can expect to hear from PSNC, and when.

Read the TAPR Programme Update for LPCs

Contractors and LPCs can ask any questions they have about this work programme by emailing:

Programme Objectives: Benefits for contractors

PSNC wants this transformation programme to deliver:

  • Stronger negotiating and influencing capacity on behalf of the whole sector;
  • Enhanced governance and better decision-making;
  • Better use of resources and reduced duplication across LPCs and PSNC; and
  • Stronger unity across the entire sector.

And it wants contractors to have:

  • More accountable representative bodies; and
  • A stronger relationship with PSNC.

Key workstreams

PSNC Committee Members discussed the principles that should drive the work programme along with the overarching objectives for the transformation. They also agreed to take forward the programme through eight key workstreams as set out below.

  1. Vision and Strategy
  2. Influencing and Negotiation
  3. Governance
  4. Finance and Levy
  5. LPC Support
  6. Engagement and Joint Working
  7. Branding and Visual Awareness
  8. Communications (to support all other Workstreams)


  • Autumn 2019: PSNC and the LPCs commission a review of representation and support to all community pharmacy contractors to ensure that the best possible service is being provided to the contractor network.
  • June 2020: Professor David Wright publishes his recommendations for the future of community pharmacy contractor representation and support.
  • Jan – Feb 2021: The Pharmacy Representation Review Steering Group (RSG) is set up and terms of reference published.
  • Mar – April 2021: The Berkeley Partnership is appointed to support programme delivery and a programme plan published by the RSG.
  • May – June 2021: The RSG engages with the sector on the draft plans, and holds a contractor webinar to present the plan.
  • July – Nov 2021: Focus groups are held and an approach agreed for contractor voting, with updates provided at sector conferences.
  • Dec 2021 – Feb 2022: Key proposal elements are reviewed at contractor engagement events and PSNC Committee meeting, and the RSG agrees the contractor proposal outline.
  • April 2022: The RSG publishes its proposals for the future of PSNC and LPCs.
  • May/June 2022: All contractors in England asked in a single vote to approve (or not) the proposals.
  • 22nd June 2022: The RSG announces the results of the contractor vote: contractors representing 68.3% of ODS codes had voted 88.6% in favour of the changes.

For more information on this topic please email

Latest PSNC & Negotiations news

View more PSNC & Negotiations newsSee all