This page contains details of the staff who work at PSNC. You can contact the teams via their team emails (see details below) or by telephone (0203 1220 810).
For media queries, please email email@example.com or phone 0203 1220 839.
If you are looking for details of those who sit on the PSNC committee, please visit this page.
If you want to find out more about how PSNC operates, please visit this page.
Simon Dukes stepped down from his role as Chief Executive of PSNC on 30th September 2021. PSNC’s Appointments Panel are in the process of recruiting a replacement. During the interim period, the Directors at PSNC will lead the executive functions, and this will continue to be overseen by the PSNC Committee, including the Negotiating Team.
Anyone wishing to contact PSNC’s leadership team can continue to email firstname.lastname@example.org as this inbox will be monitored.
You can contact the Admin Team by emailing email@example.com or by calling 0203 1220 810 (option 5).
Shiné Brownsell, Office Manager
Role: Shiné started working at PSNC in May 2012. In her capacity as Office Manager she performs all administrative tasks for the daily business operation of the organisation. Her duties include providing administration support for the Chief Executive, organising key events and providing secretarial services for PSNC Meetings.
Gabriele Skieriute, Deputy Office Manager
Role: Gabriele started working at PSNC in April 2017. In her capacity as Deputy Office Manager she performs administrative tasks for the daily business operation of the organisation. Her duties include providing administration support for the Office Manager, organising key events and providing support for PSNC Meetings.
Pharmacy Funding Team (including Dispensing & Supply Team)
You can contact the Pharmacy Funding Team by emailing firstname.lastname@example.org or by calling 0203 1220 810 (option 1).
The work of the Pharmacy Funding Team includes supporting negotiation of funding for contractors and monitoring funding delivery, including margin surveys policy and analysis. The team also provides support to LPCs on funding matters.
Mike Dent, Director of Pharmacy Funding
Role: Mike has worked for PSNC since 2004. His main focus is on the level and distribution of funding for contractors and related projects such as margins surveys and cost inquiries.
Background: Prior to this Mike worked in strategy and finance for Boots. He is a member of the Institute of Chartered Accountants and the Chartered Institute of Marketing, and has a degree in Economics from Cambridge.
Jack Cresswell, Funding Strategy Manager
Role: Jack joined PSNC in 2007. He joined the funding team in 2012, having previously been in the Information Team and prior to that the Margin Survey Team.
Rob Thomas, Funding Delivery Manager
Role: Rob joined PSNC in 2019. He oversees PSNC’s Pricing Audit Team, as well as working on the national negotiations, contract/market development, and payment processes.
Background: Prior to this Rob worked in funding and strategy roles for Lloyds Pharmacy. He is a Chartered Accountant, having trained with PricewaterhouseCoopers (PwC).
Michael Digby, Margins Lead
Role: Michael leads on the Margin Survey analysis and reporting for PSNC, and assists on various funding related projects.
Background: Michael joined PSNC in 2012, working in the Margins Survey Team for three years before joining the funding team in May 2015.
Suraj Shah, Drug Tariff and Reimbursement Manager
Role: Suraj joined PSNC in 2018. His main areas of responsibility relate to the developments to the Drug Tariff, changes in the supply chain and supply shortages, and the review of pricing arrangements for specific categories of medicines or appliances.
Background: Suraj is a pharmacist and has worked in both hospital and community pharmacy sectors before joining PSNC. His previous role was with the National Pharmacy Association as a Pharmacy Services Operations Manager within their Pharmacy Services Team. Before that role he worked in the NPA Information department as an Information Pharmacist and then as a Team Leader.
Dispensing and Supply Team
The Dispensing and Supply Team provide support to pharmacy contractors on the Drug Tariff, including Part VIII Usual Proposals, the Discount not Deducted List, Special Containers & Calendar Packs, Part IX Appliance Issues, and stock shortages & Concession Pricing.
Mitesh Bhudia, Dispensing and Supply Team Supervisor
Role: Mitesh joined PSNC in 2014. He manages the Dispensing and Supply Team.
Background: Mitesh has a degree in Pharmaceutical Sciences and also completed his Dispensing Assistant (Level 2) training in 2015.
Gemma Hackett, Dispensing and Supply Officer
Role: Gemma joined the PSNC in 2014. As part of the Dispensing and Supply team (DST) Gemma assists pharmacy teams with a wide range of queries such as medicine and appliance issues/queries, discount not deducted, endorsement and reimbursement queries.
As well as providing support to contractors and pharmacy teams Gemma is our lead on the Drug Tariff Part VIII Usual Proposals. Gemma co-ordinates the Dispensing and Supply Team communications and content for the Dispensing and Supply section of the website.
Background: Gemma has a pharmacy background with 12 years’ experience as a dispenser in community pharmacy.
Sarah Welbourne, Dispensing and Supply Officer
Role: Sarah joined PSNC in 2017. She works within our Dispensing and Supply team dealing with contractor queries and pricing issues. Sarah is our lead on price concessions, branded medicine shortages and appliance issues/queries.
Background: Sarah has vast knowledge of pharmacy having worked in the sector for over 20 years. Most recently Sarah was the Dispensary Manager within a dispensing doctors. Sarah has also worked in an independent community pharmacy and for multiples.
Pricing Audit Team
PSNC’s Pricing Audit Team undertakes audits of the pricing of NHS prescriptions to assess the accuracy of the Pricing Authority and audits the margins surveys, which are undertaken by the NHS Business Services Authority (NHSBSA) on behalf of the Department of Health and Social Care.
The five members of the team are: Janine Rowe, Jytte Bishop, Joyce Patterson, Rekhaben Darji and Ciara Clifford. Between them they have over 40 years of experience in checking the accuracy of prescriptions’ pricing. Their work is vital task in protecting contractors’ income and, in turn, forms a core part of PSNC’s role in ensuring that funding is delivered in full and fairly to contractors.
You can contact the Services Team by emailing email@example.com or by calling 0203 1220 810 (option 2 for services or option 3 for pharmacy IT).
The work of the NHS Services Team includes policy and support on community pharmacy services, pharmacy IT, and workforce and education. This includes supporting LPCs and contractors with the development, commissioning and implementation of community pharmacy services. The team also undertakes PSNC’s monitoring of the wider NHS and healthcare policy environment. The team can be contacted using firstname.lastname@example.org.
Alastair Buxton, Director of NHS Services Follow @ABuxtonPSNC
Role: Alastair joined PSNC in November 2002 as Head of NHS Services, with responsibility for policy on national community pharmacy services. In May 2015 he became Director of NHS Services, leading a team covering policy and support on locally and nationally commissioned community pharmacy services, monitoring of the wider NHS and healthcare policy environment and community pharmacy and internal PSNC IT.
Alastair is a member of PSNC’s negotiating team and regularly works with colleagues at NHS England and the Department of Health and Social Care on matters relating to his policy responsibilities.
Background: Alastair qualified as a pharmacist in 1994 and worked in community pharmacies in Shropshire for 8 years. In 2012 Alastair was designated a Fellow of the Royal Pharmaceutical Society for distinction in the pharmacy profession.
Rosie Taylor, Head of Service Development Follow @Rosieanntaylor
Role: Rosie joined PSNC in 2014 as Pharmacy and NHS Policy Officer, working to support LPCs and contractors with service development. In December 2015 she became Head of Service Development. Rosie leads PSNC’s work on collating information on community pharmacy services and works on the development of local and national NHS pharmacy services. She also identifies and analyses health and care policy developments relevant to community pharmacy to support ongoing service development.
Background: Rosie qualified as a pharmacist in 2004 and initially worked for Rowlands Pharmacy for 7 years in various positions including working as a Pharmacist Manager and as the Professional Standards Pharmacist in the Superintendent’s Office. While working at Rowlands, Rosie was also a member of Wirral LPC. Prior to joining PSNC, she worked at the National Pharmacy Association as an Advice and Support Pharmacist in the Pharmacy Services Team.
David Onuoha, Service Development Manager
Role: David joined PSNC in April 2020 as Service Development Manager, working to support the development of local and national NHS pharmacy services. David is responsible for analysing health and care policy developments relevant to community pharmacy and managing the maintenance and use of PSNC’s knowledgebase of community pharmacy services. In time his role will also expand to include supporting LPCs with local service development.
Background: David qualified as a pharmacist in 1999 and has worked for Boots UK for 21 years in various positions including Pharmacy and Store Management, Area Management, Deployment planning, as a Healthcare Development Manager and a Regional Pharmacy Manager. While working at Boots, David has been a member of several LPCs including 11 years with Kent LPC where he was also Chair for the last 3 years.
Daniel Ah-Thion, IT Policy Manager Follow @ITdanPSNC
Role: Daniel joined PSNC in 2011. He leads for PSNC on IT including: apps, Electronic Prescription Service (EPS), health records, IT policy, NHSmail, standards and suppliers. He liaises with relevant stakeholders, and provides information for LPCs and contractors on the subject. Dan also provides the secretariat function for the Community Pharmacy IT Group (CP ITG) – a joint group of pharmacists, pharmacy organisations, PSNC, supplier and NHS repsentatives.
Background: Daniel has a degree in History having studied at Exeter University specialising in medical history.
Caline Umutesi, Service Development Officer
Role: Caline joined PSNC in 2017. Caline’s main areas of responsibility are supporting the development, commissioning and implementation of community pharmacy services.
Background: Caline has been working in the Pricing Audit Centre Team for two years before joining the Services Team in April 2020.
Regulation and Support Team
You can contact the Regulations Team by emailing email@example.com or by calling 0203 1220 810 (option 4).
The work of the Regulations and Support Team includes policy and provision of guidance to contractors and LPCs on NHS legislation and regulatory matters, and support and guidance on Constitutional matters for PSNC and LPCs. It also coordinates the provision of resources, training and development for LPCs and contractors and the development of PSNC regional groups.
Gordon Hockey, Director, Legal
Role: Gordon joined PSNC as Director of Operations and Support in 2016. He leads PSNC’s work on regulatory matters related to NHS pharmaceutical services, such as the market entry provisions, and the terms of service. Gordon also provides guidance on those regulatory matters to PSNC when it is consulted on proposals for amendments, and he pro-actively identifies issues that PSNC may wish to see amended.
Background: Gordon practised as a community pharmacist before working for the Royal Pharmaceutical Society of Great Britain in various roles, including secretary to the statutory (disciplinary) committee. He is qualified as a barrister and for almost 17 years he worked for the Royal College of Veterinary Surgeons, first as Assistant Registrar, in charge of standards and fitness to practise procedures for veterinary surgeons and nurses; and later as Registrar of the College.
Layla Rahman, Regulations Officer
Role: Layla works closely with the Director of Operations and Support, providing guidance to pharmacy contractors and LPCs on the ‘terms of service’, market entry regulations, data protection issues and other legislative and regulatory matters affecting the provision of NHS community pharmacy services.
Background: Layla was a locum pharmacist working in the community pharmacy sector before joining PSNC. Previous roles include Working at Intertek ASG, the UK’s largest and most prominent chemicals analysis lab. She also worked in a marketing role for a start up molecular diagnostics company.
Contractor and LPC Support Team
You can contact the Contractor and LPC Support Team by emailing LPC.firstname.lastname@example.org or by calling 0203 1220 810 (option 5).
James Wood, Director of Contractor and LPC Support
Role: James joined PSNC in January 2021 as PSNCs first Director of Contractor & LPC Support. His role includes being a member of the PSNC Leadership Team – leading on Contractor/LPC and PSNC partnership, and participating in the PSNC Negotiating Team. He is responsible for maintaining effective networks with contractors and contractor representative groups, including the 70 LPCs in England.
Background: James qualified as a pharmacist in 2004. He has had a diverse career in the sector and beyond in the wider NHS, including as a pharmacy contractor and Superintendent Pharmacist in Sheffield. James has been involved in local pharmacy representation via LPCs for most of his professional career; first as a governing member and latterly for over 9 years as a Chief Executive Officer.
In 2018 James was designated a Fellow of the Royal Pharmaceutical Society in recognition of the advancement of pharmacy practice.
Communications and Public Affairs Team
You can contact the Communications and Public Affairs Team by emailing email@example.com, phoning 0203 1220 839 or using the direct dial numbers below.
The work of the Communications and Public Affairs Team includes managing PSNC’s public relations and public affairs activities, including issuing press releases and dealing with media enquiries. It coordinates proactive communications planning and delivery for PSNC and assists the wider team with the development of key communications to contractors, LPCs and stakeholders, including the production of Community Pharmacy News.
Zoe Long, Director of Communications and Public Affairs Follow @ZLongPSNC
Mobile: 07775 000232
Role: Zoe works across PSNC’s policy areas to communicate news, updates and guidance to pharmacies, LPCs and other stakeholders. She is responsible for the coordination of communications across PSNC’s website and other channels; and she manages press functions, including offering LPCs and pharmacies advice on local media work. Zoe also works closely with the other national pharmacy organisations to promote community pharmacy more widely, working with the All-Party Pharmacy Group and helping to build relationships with politicians and charities.
Background: Zoe joined PSNC after five years working as a journalist and then News Editor at Chemist+Druggist magazine. She has a degree in Biological and Biomedical Sciences from Cambridge University and a Postgraduate Diploma in Magazine Journalism.
Melinda Mabbutt, Pharmacy Communications Manager
Mobile: 07762 585018
Role: Melinda manages PSNC’s communications to community pharmacy teams. Key responsibilities include working with PSNC’s policy team to produce updates and guidance for pharmacy teams and LPCs, plus acting as the primary PSNC contact for the press. Melinda manages PSNC’s website content, provides administrative support for webinars, and oversees the production of email newsletters.
Background: Melinda began her time at PSNC in the Dispensing and Supply Team, developing a key role in improving the team’s webpages and producing informative factsheets.
Jamie Gilliam, Digital Communications and LPC Support Officer
Direct dial: 0208 362 3231
Role: Jamie helps Melinda to manage PSNC’s communications to community pharmacy teams. His responsibilities include preparing news, updates, and guidance for pharmacies and LPCs. Jamie also helps manage PSNC’s email newsletters and presence on social media and is partially responsible for PSNC’s website content. Finally, Jamie helps maintain positive relationships with England’s 70 LPCs.
Background: Jamie has a degree in Politics from King’s College London and has some campaigning experience.
George Foote, Public Affairs and Policy Manager
Mobile: 07949 148098
Role: George manages the public affairs capacity of PSNC. He works closely with the other national pharmacy bodies to coordinate parliamentary engagement and manage the All-Party Parliamentary Group for Pharmacy. He monitors relevant parliamentary activity and ensures the views of PSNC are heard among the various channels in Westminster and beyond. He also works to increase engagement and collaboration with third sector organisations.
Background: George studied Biochemistry at Imperial College London. After graduating, he briefly spent some time teaching in China before returning to work in Parliament as political and parliamentary advisor to two MPs, including a former Health Committee Chair. He subsequently worked as a research associate at a think tank conducting research into education and social mobility policy.