For general enquiries, please email firstname.lastname@example.org or telephone 0203 1220 810.
If you are looking for details of those who sit on the PSNC committee, please visit this page.
If you want to find out more about how PSNC operates, please visit this page.
Simon Dukes, Chief Executive Officer
Role: Simon joined PSNC in May 2018. As CEO he is the principal advisor to the PSNC committee, and is responsible and accountable for all operational dimensions of the organisation. These include the planning and shaping of NHS services provided by the network of community pharmacies in England, as well as negotiating funding from HM Government.
Background: With over two decades working in the UK public sector, Simon has experience in a number of roles and specialisms including defence and security policy, public affairs, media and communications strategy, negotiation, counter-terrorism, serious and organised crime investigations, and cyber security. In 2013 he left HM Government to become the CEO of the UK’s Fraud Prevention Service, Cifas. He was also on the Oversight Board of the Home Secretary’s Joint Fraud Task Force, and the Management Board of the Joint Money Laundering Intelligence Task Force.
Shiné Brownsell, Office Manager (on Maternity Leave)
Direct dial: 0203 1220 820
Role: Shiné started working at PSNC in May 2012. In her capacity as Office Manager she performs all administrative tasks for the daily business operation of the organisation. Her duties include providing administration support for the Chief Executive, organising key events and providing secretarial services for PSNC Meetings.
Gabriele Skieriute, Office Manager (Maternity Cover)
Direct Dial: 0203 1220 836
Millie Withers, Office Administrator
Michael Osman, Finance Manager
Salha Mansour, Check34 Administrator
Direct dial: 0203 1220 813
Role: Salha has been working as a Check34 Administrator at PSNC since January 2015. Her responsibilities include: monitoring registrations and validating subscription applications; managing subscription renewals and invoicing subscribers; keeping the contractors database up to date and managing the subscriber list; and providing a help desk function and responding to subscribers’ inquiries.
Background: Salha has an MSc in Business Information Systems, and has previously worked for Barking & Dagenham Council. She has also worked as a part time teacher, teaching parental skills.
Pharmacy Funding Team (including Dispensing & Supply Team)
The work of the Pharmacy Funding Team includes supporting negotiation of funding for contractors and monitoring funding delivery, including margin surveys policy and analysis. The team also provides support to LPCs on funding matters.
Mike Dent, Director of Pharmacy Funding
Direct dial: 0203 1220 819
Role: Mike has worked for PSNC since 2004. His main focus is on the level and distribution of funding for contractors and related projects such as margins surveys and cost inquiries.
Background: Prior to this Mike worked in strategy and finance for Boots. He is a member of the Institute of Chartered Accountants and the Chartered Institute of Marketing, and has a degree in Economics from Cambridge.
Jack Cresswell, Funding Strategy Manager
Direct dial: 0203 1220 817
Role: Jack joined PSNC in 2007. He joined the funding team in 2012, having previously been in the Information Team and prior to that the Margin Survey Team.
Michael Digby, Margins Lead
Direct dial: 0208 362 3236
Role: Michael’s main areas of responsibility are producing statistics on all areas of pharmacy funding and answering funding related queries from contractors.
Background: Michael joined PSNC in 2012, working in the Margins Survey Team for three years before joining the funding team in May 2015.
Ciara Clifford, Funding Analyst
Direct dial: 0203 1220 835
Role: Ciara’s role is to maintain PSNC’s core statistics capability and data, monitor contractor payments at a market level and provide support to the Head of Funding Strategy.
Background: Ciara joined PSNC in 2016, having previously held an Operational Statistics position in Hackney Council’s Emergency Planning & Community Safety Department. She has 2 years’ pharmacy experience as a medicines counter assistant.
Suraj Shah, Drug Tariff and Reimbursement Manager
Direct dial: 0203 1220 838
Role: Suraj joined PSNC in 2018. His main areas of responsibility relate to the developments to the Drug Tariff, changes in the supply chain and supply shortages, and the review of pricing arrangements for specific categories of medicines or appliances. Suraj is also involved with prescription pricing accuracy with the Pricing Audit Centre in Enfield which performs routine audits of the NHSBSA’s pricing of contractors’ prescription bundles.
Background: Suraj is a pharmacist and has worked in both hospital and community pharmacy sectors before joining PSNC. His previous role was with the National Pharmacy Association as a Pharmacy Services Operations Manager within their Pharmacy Services Team. Before that role he worked in the NPA Information department as an Information Pharmacist and then as a Team Leader.
Dispensing and Supply Team
The Dispensing and Supply Team provide support to pharmacy contractors on the Drug Tariff, including Part VIII Usual Proposals, the Discount not Deducted List, Special Containers & Calendar Packs, Part IX Appliance Issues, and stock shortages & Concession Pricing.
Mitesh Bhudia, Dispensing and Supply Team Supervisor
0203 1220 810 (Option 1)
Role: Mitesh joined PSNC in 2014. He manages the Dispensing and Supply Team. Mitesh also provides first line support to LPC website administrators.
Background: Mitesh has a degree in Pharmaceutical Sciences and also completed his Dispensing Assistant (Level 2) training in 2015.
Gemma Hackett, Dispensing and Supply Officer
Role: Gemma joined the PSNC in 2014. As part of the Dispensing and Supply team (DST) Gemma assists pharmacy teams with a wide range of queries such as medicine and appliance issues/queries, discount not deducted, endorsement and reimbursement queries.
As well as providing support to contractors and pharmacy teams Gemma is our lead on the Part VIII Usual Proposals and issues/queries relating to branded medicine shortages. Gemma also co-ordinates the Dispensing and Supply Team communications and content for our monthly Community Pharmacy News.
Background: Gemma has a pharmacy background with 12 years’ experience as a dispenser in community pharmacy.
Sarah Welbourne, Dispensing and Supply Officer
Role: Sarah joined PSNC in 2017. She works within our Dispensing and Supply team dealing with contractor queries and pricing issues. Sarah is our lead on price concessions, appliance issues/queries and discount not deducted queries.
Background: Sarah has vast knowledge of pharmacy having worked in the sector for over 20 years. Most recently Sarah was the Dispensary Manager within a dispensing doctors. Sarah has also worked in an independent community pharmacy and for multiples.
Komal George, Payment Accuracy Manager
Direct dial: 0203 1220 838
Role: Komal joined PSNC in 2011. She is the lead for prescription pricing accuracy with responsibility for the Pricing Audit Centre in Enfield which performs routine audits of the NHSBSA’s pricing of contractors’ prescription bundles.
Background: Komal is a pharmacist and has worked in the hospital and community pharmacy sectors before joining PSNC. Her previous roles include being an Information Pharmacist and later on Team Leader at the National Pharmacy Association.
Pricing Audit Centre
The Pricing Audit Centre in Enfield undertakes audits of the pricing of NHS prescriptions to assess the accuracy of the Pricing Authority and audits the margins surveys, which are undertaken by the NHSBSA on behalf of the Department of Health and Social Care.
Nicole Shersby, Pricing Audit Centre (PAC) Manager
Role: Nicole joined PSNC in 2002. She leads the team at the Pricing Audit Centre in Enfield.
Background: Prior to joining PSNC Nicole worked in the Education Department and then the Legal Services Department at the Royal Pharmaceutical Society.
Pricing Audit Centre (PAC) Team
Based in our Enfield office.
NHS Services Team
The work of the NHS Services Team includes policy and support on community pharmacy services, pharmacy IT, and workforce and education. This includes supporting LPCs and contractors with the development, commissioning and implementation of community pharmacy services. The team also undertakes PSNC’s monitoring of the wider NHS and healthcare policy environment.
Alastair Buxton, Director of NHS Services Follow @ABuxtonPSNC
Direct dial: 0203 1220 825
Role: Alastair joined PSNC in November 2002 as Head of NHS Services, with responsibility for policy on national community pharmacy services. In May 2015 he became Director of NHS Services, leading a team covering policy and support on locally and nationally commissioned community pharmacy services, monitoring of the wider NHS and healthcare policy environment and community pharmacy and internal PSNC IT.
Alastair is a member of PSNC’s negotiating team and regularly works with colleagues at NHS England and the Department of Health and Social Care on matters relating to his policy responsibilities.
Background: Alastair qualified as a pharmacist in 1994 and worked in community pharmacies in Shropshire for 8 years. In 2012 Alastair was designated a Fellow of the Royal Pharmaceutical Society for distinction in the pharmacy profession.
Rosie Taylor, Head of Service Development Follow @Rosieanntaylor
Direct dial: 0203 1220 828
Role: Rosie joined PSNC in 2014 as Pharmacy and NHS Policy Officer, working to support LPCs and contractors with service development. In December 2015 she became Head of Service Development and works closely with Alastair Buxton and Zainab Al-Kharsan. Rosie leads PSNC’s work on collating information on community pharmacy services and works on the development of local and national NHS pharmacy services. She also identifies and analyses health and care policy developments relevant to community pharmacy to support ongoing service development.
Background: Rosie qualified as a pharmacist in 2004 and initially worked for Rowlands Pharmacy for 7 years in various positions including working as a Pharmacist Manager and as the Professional Standards Pharmacist in the Superintendent’s Office. While working at Rowlands Rosie was also a member of Wirral LPC. Previous to joining PSNC she worked at the National Pharmacy Association as an Advice and Support Pharmacist in the Pharmacy Services Team.
Zainab Al-Kharsan, Service Development Pharmacist
Direct dial: 0203 1220 834
Role: Zainab joined PSNC in 2015 and works with Rosie Taylor to support LPCs and contractors with service development. Zainab is involved in PSNC’s work on collating information on community pharmacy services and using this information to create resources to support LPCs and contractors. She is also involved in analysing health and care policy developments relevant to community pharmacy to support ongoing service development.
Background: Zainab qualified as a pharmacist in 2014 and worked as a locum pharmacist in independent pharmacies as well as large chain companies across London. She completed a Diploma in asthma in November 2015 and a Diploma in public health in 2017.
Dr Nicky Hall, PSNC Research Fellow
Direct dial: 0191 515 3261
Role: Nicky started her role as PSNC Research Fellow in September 2016. Based within the Faculty of Health Sciences and Wellbeing at the University of Sunderland, she is responsible for developing and conducting research that will contribute to the development of the existing evidence base relating to the role of Community Pharmacy in the optimisation of lifelong health.
Background: Nicky’s academic background is in health psychology. She has experience of managing and conducting research within primary care and work settings using a range of quantitative and qualitative methods and evaluation approaches. After completing her PhD on adherence to the gluten-free diet in adult coeliac disease at the University of Sunderland, she worked for 6 years as a Research Associate within the School of Medicine, Pharmacy and Health at Durham University. Nicky’s research to date has included the evaluation of health-care services and health promotion interventions, but has been primarily focused on the investigation of patient experience and health-related behaviours, including adherence to treatment advice, screening uptake, health-care seeking behaviour and self-management.
Daniel Ah-Thion, Community Pharmacy IT Lead Follow @ITdanPSNC
Direct dial: 0203 1220 816
Role: Daniel joined PSNC in 2011. He leads for PSNC on NHS IT including the Electronic Prescription Service (EPS), and therefore deals with relevant policy, liaises with relevant stakeholders, and provides information for LPCs and contractors on the subject.
Regulation and Support Team
The work of the Regulations and Support Team includes policy and provision of guidance to contractors and LPCs on NHS legislation and regulatory matters, and support and guidance on Constitutional matters for PSNC and LPCs. It also coordinates the provision of resources, training and development for LPCs and contractors and the development of PSNC regional groups.
Gordon Hockey, Director of Operations and Support
Direct dial: 0203 1220 821
Role: Gordon joined PSNC as Director of Operations and Support in 2016. He leads PSNC’s work on regulatory matters related to NHS pharmaceutical services, such as the market entry provisions, and the terms of service. Gordon also provides guidance on those regulatory matters to PSNC when it is consulted on proposals for amendments, and he pro-actively identifies issues that PSNC may wish to see amended.
Background: Gordon practised as a community pharmacist before working for the Royal Pharmaceutical Society of Great Britain in various roles, including secretary of the statutory (disciplinary) committee. For almost 17 years he has worked for the Royal College of Veterinary Surgeons, first as Assistant Registrar, in charge of standards and fitness to practise procedures for veterinary surgeons and nurses; and later as Registrar of the College.
William Goh, Regulations Officer
Direct dial: 0203 1220 814
Role: Will started in July 2015 as Regulations Officer and assists Gordon Hockey, Director of Operations and Support in PSNC’s work on regulatory matters related to NHS pharmaceutical services, such as the market entry provisions, and the terms of service. He provides guidance and support to LPCs and Pharmacy contractors on NHS legislation and other relevant regulatory matters. He works closely and supports the whole PSNC team. He is also responsible for promoting and supporting the interests of all NHS Community Pharmacies in England.
Background: Will read law at King’s College, University of London and previously worked at the Nursing & Midwifery Council and the Royal College of Nursing.
Mike King, Head of LPC and Contractor Support
Direct dial: 0203 1220 815
Role: Mike works closely with LPCs providing support and advice on a wide range of LPC matters. This includes training for LPC members and officers on areas relevant to LPC business and supporting the regional LPC structure.
Background: After qualifying as a pharmacist Mike gained wide experience in community pharmacy and worked at the National Pharmacy Association before joining PSNC.
The work of the Communications Team includes managing PSNC’s public relations and public affairs activities, including issuing press releases and dealing with media enquiries. It coordinates proactive communications planning and delivery for PSNC and assists the wider team with the development of key communications to contractors, LPCs and stakeholders, including the production of Community Pharmacy News. The team can be contacted using email@example.com.
Zoe Long, Director of Communications and Public Affairs Follow @ZLongPSNC
Direct dial: 0203 1220 839
Role: Zoe works across PSNC’s policy areas to communicate news, updates and guidance to pharmacies, LPCs and other stakeholders. She is responsible for the coordination of communications across PSNC’s website and other channels; and she manages press functions, including offering LPCs and pharmacies advice on local media work. Zoe also works closely with the other national pharmacy organisations to promote community pharmacy more widely, working with the All-Party Pharmacy Group and helping to build relationships with politicians and charities.
Background: Zoe joined PSNC after five years working as a journalist and then News Editor at Chemist+Druggist magazine. She has a degree in Biological and Biomedical Sciences from Cambridge University and a Postgraduate Diploma in Magazine Journalism.
Melinda Mabbutt, Pharmacy Communications Lead
Direct dial: 0203 1220 826
Role: Melinda leads on PSNC’s communications to community pharmacy teams. Responsibilities include preparing news, updates and guidance for pharmacies and LPCs, with Dispensing and Supply as a particular area of expertise given her previous role on PSNC’s Information Team. Melinda manages PSNC’s website content and is responsible for PSNC’s email newsletters, one aimed at pharmacy staff and the other for LPC members. She also looks after PSNC’s presence on social media.
Jessica Ferguson, Public Affairs Officer
Direct dial: 0203 1220 829
Role: Jessica joined PSNC in March 2018. She supports Zoe with PSNC’s public affairs work by drafting briefings, monitoring Parliamentary business, and helping to manage MP engagement.
Background: Jessica has a degree in Politics from Cardiff University. She has experience in healthcare communications and worked at Incisive Health before joining PSNC.