CPCS – Resources for pharmacy teams

CPCS – Resources for pharmacy teams

This page contains links to a range of support materials to support contractors and their teams with the provision of the CPCS.

Resources within the service specification and toolkit

The CPCS service specification contains three forms within its annexes; standalone versions of these forms can be downloaded via the links below:

Annex A – Notification of an emergency supply to patient’s general practice (PDF)

Annex A – Notification of an emergency supply to patient’s general practice (Microsoft Word)

Annex B – Notification of low acuity/minor illness consultation to patient’s general practice (PDF)

Annex B – Notification of low acuity/minor illness consultation to patient’s general practice (Microsoft Word)

Annex C – Key contact details form (PDF)

Annex C – Key contact details form (Microsoft Word)

Standalone versions of some of the resources in the CPCS toolkit for pharmacy staff are available via the links below:

CPCS patient flow diagrams

Standalone version of CPCS Implementation Checklist (Appendix B) (Microsoft Word)

Standalone version of CPCS Implementation Checklist (Appendix B) (PDF)

Standalone version of the CPCS One-pager summary (Appendix A) (Microsoft Word)

Template Standard Operating Procedure

Pharmacy contractors providing the CPCS must have a Standard Operating Procedure (SOP) in place for the service. A template SOP has been written by members of the Urgent Care Delivery and Implementation Group. Contractors can amend and adopt this SOP for use in their pharmacy if they wish.

Template Standard Operating Procedure (version 1.1 02/09/19) (Microsoft Word)

Learning and development resources

The Centre for Pharmacy Postgraduate Education (CPPE) has a range of training resources which can be used by pharmacists to prepare to provide the CPCS, including a self-assessment framework which helps you to identify gaps in your knowledge. It is recommended that pharmacists use this framework to plan their learning ahead of providing the service.

Further information is available on the CPPE website.

Continuing professional development (CPD) for pharmacists, coordinated by Health Education England and funded by NHSE&I, is now available to community pharmacists to help further embed community pharmacy in urgent care pathways and help improve the care of patients presenting with minor illness.

The programme of workshops is being delivered to support community pharmacists in effective patient-facing consultations and clinical assessments for a range of common minor illnesses.

The CPD is being delivered in partnership with the Royal Pharmaceutical Society (RPS), Royal College of General Practitioners and the Centre for Pharmacy Postgraduate Education (CPPE).

The workshops build on those provided since October 2019 by CPPE to help pharmacists manage patients referred from general practices and NHS 111 to the CPCS; so far more than 2,100 community pharmacists have undertaken the CPCS CPD provided by CPPE.

Pharmacists will have the opportunity to refresh and update their practical clinical assessment and examination skills, including how to carry out an effective remote consultation and communicate more effectively with GPs. They will also learn new ways of working as part of the primary care network multidisciplinary team, and learn how the CPCS sits alongside urgent care, general practice and the wider NHS healthcare system.

The training will be delivered via a combination of online pre-learning and interactive online workshops. It will be facilitated by experienced individuals, including GPs and advanced practitioner trainers.

Further information about the workshops is available on the RPS website.

CPCS webinar and NHS 111 animation

In mid-September 2019, PSNC and NHSE&I held a joint webinar for pharmacy teams and others interested in learning more about the service and how to implement it; nearly 500 people tuned in on the night and 98% of people responding to the feedback survey found it useful.

If you missed the webinar, you can watch the on-demand version.

NHSE&I’s national Directory of Services team have created the following short animation on the CPCS. It has been developed as part of the training for NHS 111 call advisers, but it is also an excellent way to introduce pharmacy team members to the service.

Information for patients

The service specification requires that the CPCS is not actively promoted to patients by contractors or the NHS. However, the use of community pharmacy as the first port of call for advice on the management of minor illness will continue to be promoted by the NHS Help Us Help You Pharmacy Advice campaign.

During consultations for minor illness, pharmacists may provide the patient with printed information about their condition or recommended treatment or direct them to a website containing this information. The NHS website (NHS.UK) provides high quality information on a wide range of conditions and commonly used medicines:




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