Communicating with GPs

Communicating with GPs

Community pharmacy contractors are required to contact the patient’s GP if an issue is identified during the Medicines Use Review (MUR) where the pharmacist believes the GP should be informed. In this circumstance, the pharmacist must complete a copy of the nationally approved MUR feedback form and send it to the GP practice. This form was developed by the Professional Relationships Working Group (PRWG), which includes NHS Employers, PSNC and the British Medical Association (BMA) General Practitioners Committee (GPC).

Using the approved MUR feedback form does not preclude the pharmacist from contacting the patient’s GP via telephone or face to face if an urgent issue is identified with the patient during the MUR. This can then be followed up in writing using the feedback form.

MUR Feedback Form (Microsoft Word eForm)

MUR Feedback Form (PDF)

PSNC is sometimes contacted by contractors or LPCs because local GPs have queried the wording in the MUR Feedback Form which puts the responsibility to follow up with the patient on the GP practice, rather than the patient being asked to make an appointment with their GP. The MUR Feedback Form was designed by PSNC, the GPC of the BMA and NHS Employers and the wording regarding referral back to the GP practice was proposed by the practising GPs representing the GPC.

The rationale for this approach is that it allows the GP practice to deal with the issue as they see fit, which may require an appointment with the patient’s usual GP, or it may involve another practice team member, such as a practice nurse, dealing with the query. It also provides flexibility for the GP practice to manage the issue by telephoning the patient if that is deemed an appropriate alternative to an appointment in the practice. The GPC view was that this approach provided more flexibility for practices to manage queries in the best way for their patients and using the full range of skills within their team, rather than requiring all queries to be dealt with via a face to face appointment with a GP.

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