Providing the NMS

Providing the NMS

1) Standard Operating Procedure

All community pharmacy contractors providing the New Medicine Service (NMS) must have a Standard Operating Procedure (SOP) in place for the service. A template SOP can be downloaded from the NPA website(please note NPA login required)

2) Obtaining patient consent

From 1st September 2020, it is no longer a contractual requirement that written consent is obtained from patients prior to the provision of the service.

Instead, verbal consent can be obtained and a record of that made in the pharmacy’s clinical record for the service. These changes were agreed by the Department of Health and Social Care and NHS England and NHS Improvement (NHSE&I), following a proposal to move to a verbal consent model made by PSNC.

Prior to service provision, verbal consent must be sought from each patient.  In seeking consent, contractors need to ensure that the patient is made aware that the consent enables:

  • the provision of the service;
  • the sharing of information between the pharmacy and the patient’s general practice if needed, to enable appropriate care in the provision of the service;
  • the sharing of information about the service with NHSE&I as part of service monitoring; and
  • the possible sharing of information about the service with NHSE&I and the NHS Business Services Authority (NHSBSA)  as part of post-payment verification (PPV).

The General Pharmaceutical Council’s (GPhC) Guidance on Consent provides information on consent for pharmacists and their teams.

3) Information for patients on NMS

The service specification requires information on NMS to be given to the patient; this requirement may be fulfilled by providing a leaflet to the patient. PSNC and NHS Employers have developed text for use in a patient leaflet on NMS; its use is not a mandatory service requirement.

NMS patient leaflet (Microsoft Word)

NMS patient leaflet (PDF)

If an NMS item is dispensed for a patient, but the medicine is being delivered to the patient, or a representative is collecting the prescription, the following template leaflet may be used to offer the NMS to the patient:

Template NMS patient leaflet for use when the patient is not present in the pharmacy (Microsoft Word)

Further guidance on creating your own patient communication materials can be found on the Communicating with patients page.

4) Interview schedule

The NMS interview schedule can be used by pharmacists to help shape the conversation they have with patients at the intervention and follow up stages of the service. The interview is based on the approach used in the proof of concept research and members of the original research team have helped to design it.

Interview schedule with notes

Interview schedule without notes



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