Services Case Studies Hub

Services Case Studies Hub

The services case studies hub contains links to articles and news stories published by PSNC and other organisations that showcase community pharmacy services and Healthy Living Pharmacies (HLPs). This hub can be used when looking for service inspiration and opportunities, or to support the commissioning of community pharmacy services.

PSNC collates information on locally commissioned services in England; details can be found in the PSNC Services Database (LPC members can log-in to view further information about each of the services).

This page is a ‘work in progress’ and new case studies will continue to be added. If you are aware of a case study showcasing a community pharmacy service or a Healthy Living Pharmacy that is not included, please email so this can be added to the hub.

Click on a heading below and then click on the relevant link to read a case study. 




Blood-borne virus screening - please also see Sexually transmitted infections



Independent community pharmacist – NEL pharmacies chosen for AF-funded scheme (March 2019)

Public Health England – Blood pressure testing outside of general practice (February 2019)

The Company Chemists’ Association – Community pharmacies can do more to detect high blood pressure if they are better commissioned to provide such checks, audit suggests (February 2019)

AF Association – Healthcare Pioneers 2019 (November 2018) – Page 8 

Chemist & Druggist – How effective are NMS hypertension reviews in pharmacies? (August 2018) (please note, log-in may be required to access this article)

PSNC – Research concludes community pharmacist involvement in hypertension management does not increase GP workload (July 2018)

Practice Business –  GP workload could be cut by pharmacist management of hypertension, report shows (July 2018)

The Pharmaceutical Journal – Pharmacy involvement in care of hypertensive patients could reduce GP workload, study finds (July 2018) (please note, log-in may be required to access this article)

Pulse – Pharmacist management of hypertension could cut GP workload, study suggests (July 2018) (please note, log-in may be required to access this article)

Royal Brompton & Harefield NHS Foundation Trust – Capture AF (January 2018)

PSNC – British Heart Foundation Innovation Award secures HLP pilot (January 2018)

Chemist & Druggist – Award-winning pharmacy AF scheme expanded to screen 3,000 patients (January 2018)

NHS Innovation Accelerator – ‘Why our NHS trust turned to pharmacies to screen patients for AF’ (January 2018)

Royal Brompton & Harefield NHS Foundation Trust – Continuing success for pharmacy project: Capture AF (November 2017)

PSNC – Community pharmacists and hospital teams working together to find and treat AF and prevent stroke (September 2017)

Chemist & Druggist – 700 patients undergo AF screening in NHS-funded pharmacy pilot (September 2017)

The Pharmaceutical Journal – Pharmacists screening for AF in high-tech partnership (September 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Health Foundation – Innovating for Improvement – Enhanced atrial fibrillation medicines use reviews using Kardia monitors to improve the identification and treatment (February 2017)

Pharmacy Voice – Tackling high blood pressure through community pharmacy – this report includes a variety of case studies (February 2017)

Pfizer & Pharmacy Voice – Talking Point (issue 2): Local pharmacies and councils work together to tackle high blood pressure (page 13) (May 2016)

Pharmacy Magazine – Innovation in action (Tackling hypertension)

Carer support

Pharmacy Magazine – Innovation in action (Making pharmacies carer-friendly)


Coeliac disease


C-Reactive Protein (CRP) test



Discharge support and reablement

Domiciliary care

Ear, nose & throat

Emergency supply service

Face to face communication between patients and healthcare professionals

Falls prevention

Healthy Living Pharmacy

Independent prescribing by pharmacists

Joint working with GPs

Long-term conditions

PSNC – Care Plan service demonstrates significant clinical & economic benefits (April 2018)

Pharmacy Magazine – Pharmacy can be key to long-term care, study shows (April 2018)

Chemist & Druggist – Multiples show their pharmacy care plan service is ‘cost effective’ (April 2018)

Community Pharmacy Future – Pharmacy Care Plan service outcomes paper published (April 2018)

P3 – The long-term vision for local pharmacy services: PCP service, Wakefield and North Kirkless (May 2017)

PSNC – Research shows community pharmacists can provide patient-centred care for patients with complex needs associated with LTCs (April 2017)

The Pharmaceutical Journal – Demonstrating the patient benefit and value for the NHS of community pharmacy: insight from the Community Pharmacy Future model (please note, log-in may be required to access this article)

PSNC, Pharmacy Voice & supported by the Royal Pharmaceutical Society English Pharmacy Board – Community Pharmacy Forward View: Caring for people with long-term conditions (August 2016)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015) (page 9 and 11)

Chemist & Druggist – Earl Howe: London self-care scheme is a ‘game changer’

Community Pharmacy Future – Pharmacy Care Plan

Community Pharmacy Future – Four or More Medicines (FOMM)

Independent Community Pharmacist – Newham pharmacists develop patient ‘wellbeing plans’

P3 – East London pharmacies get involved in wellbeing campaign

Medicines optimisation

Mental health

Minor ailment/self-care

NHS Health Checks

Oral health

Out of hours/urgent care/NHS 111


Sexual health

Sexually transmitted infections - please also see Blood-borne virus screening

Stop smoking


PSNC Briefing 011/15: Tuberculosis (March 2015) – This Briefing provides details on two different TB services that are currently being commissioned across two Local Pharmaceutical Committee (LPC) areas as well  as useful resources for patients and for pharmacists and their teams to access.

Vaccination services

Vulnerable patients

Weight management

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