Services Case Studies Hub

Services Case Studies Hub

The services case studies hub contains links to articles and news stories published by PSNC and other organisations that showcase community pharmacy services and Healthy Living Pharmacies (HLPs). This hub can be used when looking for service inspiration and opportunities, or to support the commissioning of community pharmacy services.

PSNC collates information on locally commissioned services in England; details can be found in the PSNC Services Database (LPC members can log-in to view further information about each of the services).

This page is a ‘work in progress’ and new case studies will continue to be added. If you are aware of a case study showcasing a community pharmacy service or a Healthy Living Pharmacy that is not included, please email so this can be added to the hub.

Click on a heading below and then click on the relevant link to read a case study. 



Blood-borne virus screening - please also see Sexually transmitted infections


P3 – LloydsPharmacy gets behind cancer diagnosis project (December 2017)

PSNC – Doncaster’s lung health service pilot showcases pharmacy’s cancer pathway potential (June 2017)

Cancer Research UK – Pharmacy training for early diagnosis of cancer (Updated June 2017)

Cancer Research UK – A Lung Health Service – Doncaster pharmacy direct referral for chest x-ray (June 2017)

The Pharmacist – Case study: How Doncaster pharmacies increased lung cancer referral (February 2017)

Cancer Research UK – The power of Talk Cancer training (May 2016)

Cancer Research UK – Pharmacy Training for Early Diagnosis of Cancer (October 2015) – this document contains five case studies:

  1. Early diagnosis of bowel and lung cancer through community pharmacy in Cumbria (page 9)
  2. Community pharmacy direct access to chest X-ray in Doncaster (page 9)
  3. Promoting cancer awareness and early detection within community pharmacies in Essex (page 10)
  4. Community pharmacy suspected lung cancer referral scheme, South West London (page 10)
  5. Cancer Awareness Campaign within Islington Community Pharmacy (page 11)


Service case study: AF pilot targets patients in deprived areas (January 2020)

Independent community pharmacist – NEL pharmacies chosen for AF-funded scheme (March 2019)

Public Health England – Blood pressure testing outside of general practice (February 2019)

The Company Chemists’ Association – Community pharmacies can do more to detect high blood pressure if they are better commissioned to provide such checks, audit suggests (February 2019)

AF Association – Healthcare Pioneers 2019 (November 2018) – Page 8 

Chemist & Druggist – How effective are NMS hypertension reviews in pharmacies? (August 2018) (please note, log-in may be required to access this article)

PSNC – Research concludes community pharmacist involvement in hypertension management does not increase GP workload (July 2018)

Practice Business –  GP workload could be cut by pharmacist management of hypertension, report shows (July 2018)

The Pharmaceutical Journal – Pharmacy involvement in care of hypertensive patients could reduce GP workload, study finds (July 2018) (please note, log-in may be required to access this article)

Pulse – Pharmacist management of hypertension could cut GP workload, study suggests (July 2018) (please note, log-in may be required to access this article)

PSNC – British Heart Foundation Innovation Award secures HLP pilot (January 2018)

Chemist & Druggist – Award-winning pharmacy AF scheme expanded to screen 3,000 patients (January 2018)

NHS Innovation Accelerator – ‘Why our NHS trust turned to pharmacies to screen patients for AF’ (January 2018)

PSNC – Community pharmacists and hospital teams working together to find and treat AF and prevent stroke (September 2017)

Chemist & Druggist – 700 patients undergo AF screening in NHS-funded pharmacy pilot (September 2017)

The Pharmaceutical Journal – Pharmacists screening for AF in high-tech partnership (September 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Health Foundation – Innovating for Improvement – Enhanced atrial fibrillation medicines use reviews using Kardia monitors to improve the identification and treatment (February 2017)

Pharmacy Voice – Tackling high blood pressure through community pharmacy – this report includes a variety of case studies (February 2017)

Pharmacy Magazine – Innovation in action (Tackling hypertension)

Carer support

Pharmacy Magazine – Innovation in action (Making pharmacies carer-friendly)


Coeliac disease

COVID-19 vaccinations

C-Reactive Protein (CRP) test



Discharge support and reablement

Domiciliary care

Ear, nose & throat

Emergency supply service

Face to face communication between patients and healthcare professionals

Falls prevention

Flu vaccinations

Healthy Living Pharmacy

Independent prescribing by pharmacists

Joint working with GPs

Lateral flow testing

Long-term conditions

Medicines optimisation

Mental health

Minor ailment/self-care

NHS Health Checks

Oral health

Out of hours/urgent care/NHS 111



Sexual health

Sexually transmitted infections - please also see Blood-borne virus screening

Stop smoking


PSNC Briefing 011/15: Tuberculosis (March 2015) – This Briefing provides details on two different TB services that are currently being commissioned across two Local Pharmaceutical Committee (LPC) areas as well  as useful resources for patients and for pharmacists and their teams to access.

Urgent and emergency care

Vulnerable patients

Weight management

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