Pharmacy Quality Scheme – NHS 111 Directory of Services

Pharmacy Quality Scheme – NHS 111 Directory of Services

Community pharmacy contractors passing the gateway criteria will receive a payment for the Pharmacy Quality Scheme if they meet one or more of the domains. The digital enablers domain consists of two quality criteria, one of which is that on the day of their declaration (which must be done between 3rd February 2020 and 28th February 2020):

‘On the day of the declaration, the pharmacy must have updated its NHS 111 DoS profile via the DoS updater, including its opening hours for Easter Sunday 2020 and public and bank holidays including Christmas Day 2019, Boxing Day 2019, New Year’s Day 2020, Good Friday 2020, Easter Monday 2020, Early May Bank Holiday 2020 and Spring Bank Holiday 2020, and must promptly update its profile as information changes, to ensure information is accurate for real time referrals, e.g. from NHS 111 providers. The update window for the February 2020 declaration is between 00:00 on 1 October 2019 and 23:59 on 30 November 2019’.

*** Please note that the window for meeting the DoS quality criterion has now closed. ***


NHS England and NHS Improvement guidance

Directory of Services

The Directory of Services (DoS) is a directory which provides NHS 111 call handlers with real-time information about services available to support a particular patient. Pharmacies are included in the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate in order to allow patients to be appropriately referred to community pharmacies.

The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals, but some pharmacies can already access DoS via various systems.

Types of DoS profiles

Pharmacies are profiled on the NHS 111 DoS using a series of different profiles. The number of these profiles varies, depending on where in the country the pharmacy is located. To understand the number of profiles contractors should expect to see, please refer to the guidance on the NHS Digital website.

All DoS profiles that make up an individual pharmacy’s DoS entry need to be checked to meet the quality criterion.

How to achieve this quality criterion

Contractors are required to update their DoS profile between 00:00 on 1st October 2019 and 11.59pm on 30th November 2019.

*** Please note that the window for meeting the DoS quality criterion has now closed. ***

If contractors have missed this deadline, they will not meet the DoS quality criterion and will therefore NOT be entitled to claim for the Digital enablers domain in February 2020.

Contractors are required to review all the DoS services (a single pharmacy may have multiple DoS services listed on the DoS Profile Updater) by 30th November 2019 for the pharmacy to meet the DoS quality criterion. However, following discussions with the national DoS team, NHS England and NHS Improvement has advised that if contractors have not already updated their DoS profile to meet the quality criterion, they should ignore the NUMSAS and DMIRS DoS services (if displayed when they log into the DoS Profile Updater) and NOT make any changes to these.

Please be aware that some DoS services, for example, the ‘Pharmacist’ DoS service may contain a long list of closed dates in the ‘Other dates’ section (which follows the Bank Holiday dates), showing the service to be closed from 29th October-20th December 2019. Contractors should not modify the dates contained within the ‘Other dates’ section. 

Community Pharmacist Consultation Service (CPCS)

If you have signed up to deliver CPCS on MYS from 29th October 2019, you may be able to see DoS services that relate to CPCS on the DoS Profile Updater. These are:

  • Pharm+
  • CPCS
  • CPCS+

You should check the information is correct for all the CPCS DoS services (Pharm+, CPCS and CPCS+) as usual. When checking ‘holiday dates’ please proceed to add ‘Bank holidays’ as usual. Please be aware that CPCS DoS services will contain a long list of closed dates in the ‘Other dates’ section (which follows the bank holiday dates section), showing the service to be closed until 29th October 2019, which is when the CPCS service is launched. Contractors should not modify the dates contained within the ‘Other dates’ section.

A contractor may have registered to provide CPCS, but the corresponding CPCS DoS records (Pharm+, CPCS, CPCS+) may not be visible. This is because CPCS DoS records will be activated at different times in each region.

Contractors can update their DoS profile using the DoS Profile Updater. Step-by-step instructions on how to use the DoS profile updater are available on the NHS Digital website including how to add holiday dates (contractors are required to add their opening hours for Easter Sunday 2020 and public and bank holiday dates until Spring Bank Holiday 2020; see the ‘Easter Sunday 2020 and public and bank holiday opening’ section below).

The DoS Profile Updater requires contractors to have an NHSmail account. If contractors do not have one, further information on how to obtain one can be found on the NHSmail page. This allows user validation to support security of the DoS Profile Updater website.

Once the details on the DoS Profile Updater have been submitted, the contractor will receive an email confirming submission. If profiles for more than one pharmacy are reviewed on behalf of a multiple pharmacy group, an email should be received for each pharmacy. This should be instantaneous; however, please allow up to two hours for the emails to be delivered. If the emails are not received, contractors are advised to check their junk mail folder first before emailing exeter.helpdesk@nhs.net with ‘Profile Updater Email Access’ in the subject line of the email to confirm that the submission has been received.

Contractors are advised to retain these confirmation emails as evidence of meeting this quality criterion. These confirmation emails will be sent to the NHSmail address that the contractor provided. To help ensure contractors receive their confirmation emails, contractors are advised to add noreply@dos-profile.service.nhs.uk to their safe senders list before they update their profile.  Alternatively, contractors will need to check their junk email folder in case the email has been inappropriately filed.

Easter Sunday 2020 and public and bank holiday opening

Contractors will be asked to enter information about planned opening hours for bank holidays, which will be used to confirm information previously held on NHS 111 DoS. This should be the same as the information provided on the pharmacy’s NHS website profile. Work is ongoing to ensure that the DoS Profile Updater tool feeds into both the NHS website and NHS 111 DoS entries in the future.

To meet this quality criterion, contractors will be required to enter the same bank holiday opening hours as they entered on their NHS website profile:

Wednesday 25th December 2019 Christmas Day 2019
Thursday 26th December 2019 Boxing Day 2019
Wednesday 1st January 2020 New Year’s Day 2020
Friday 10th April 2020 Good Friday 2020
Sunday 12th April 2020 Easter Sunday 2020*
Monday 13th April 2020 Easter Monday 2020
Friday 8th May 2020** Early May Bank Holiday 2020
Monday 25th May 2020 Spring Bank Holiday 2020

*Although Easter Sunday is not officially a bank holiday, NHS England and NHS Improvement (NHSE&I) has requested that contractors add their opening hours for this date to assist local NHSE&I teams and DoS leads so they know which pharmacies will be open over the Easter weekend. 

**The Early May Bank Holiday for 2020 has been changed from the usual Monday to a Friday to mark the 75th anniversary of VE Day.

Contractors should note that the DoS Profile Updater should be used to correct information on DoS profiles; it is not the process for changing existing opening hours. The regulatory processes required to amend either core or supplementary hours described in The National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 must be followed.

Submission review timeline

Following the contractor’s submission, any changes to the DoS will be approved by the NHS England and NHS Improvement (NHSE&I) Pharmacy Contracts Manager and/or the local DoS Lead.

Where DoS Leads or local NHSE&I teams have queries regarding  the information provided, they will contact the contractor to resolve the query. Where the proposed changes can be accepted without reference back to the pharmacy, no follow up contact will be made.

It is intended that the DoS Profile Updater is updated once by each contractor claiming for this criterion. However, if a contractor was to find that the details that have been submitted are incorrect, or have changed, the DoS Profile Updater can be accessed again, and the details updated. Please note that this revised information will need to be reviewed by the DoS Lead and may initiate a query as to why the information has been changed after the original submission.

NHS Digital will prepare a report for NHSE&I of the contractors that have made a submission to the DoS Profile Updater within the above timescales which will be used by NHSBSA to validate the declarations made by contractors for this quality criterion.

Technical help and support

If contractors have any technical difficulties accessing the DoS Profile Updater, they can email the NHS Digital helpdesk (exeter.helpdesk@nhs.net) or call them on 0300 303 4034.

NHSBSA weekly declaration data - Updated 25th November 2019

The PSNC Services Team has been made aware that a number of community pharmacy contractors have updated/confirmed their Directory of Services (DoS) profile using the DoS Profile Updater; however, their pharmacy is not showing as having met this criterion on the NHS Business Services Authority (NHSBSA) weekly declaration data report.

NHS Digital, who supplies the dataset to NHSBSA, is currently investigating why some contractors are not appearing as having met the criterion on the dataset; however, in the meantime, contractors are encouraged to check the latest NHSBSA weekly report to see if their pharmacy is showing as having met the DoS quality criterion and if not, follow the advice below.

View the 22nd November 2019 NHSBSA declaration data – click on ‘PQS datasets’ to view this spreadsheet

Contractors who have already updated their DoS profile

If contractors have updated their DoS profile on the DoS Profile Updater within the required time period (between 1st October and 11.59pm on 30th November 2019), they should have received an email to confirm this.

  • If contractors have received a confirmation email, then contractors can be assured that they have met the DoS quality criterion. The confirmation email must be retained as evidence of having met the criterion; no further action is required at this stage.
  • If contractors have NOT received a confirmation email, (the email should be received instantaneously after submitting the information on the DoS Profile Updater; however, please allow up to two hours for the email to be delivered) then contractors are encouraged to check their junk mail in case the email has gone into this folder. If the email is not in their junk email folder, contractors should email the NHSBSA Provider Assurance Team (nhsbsa.pharmacysupport@nhs.net) and the Exeter Helpdesk (exeter.helpdesk@nhs.net) with their F code and the date when they updated their DoS profile.

Contractors who have NOT yet updated their DoS profile

Contractors are encouraged to edit or confirm the information about their pharmacy is correct on the DoS Profile Updater as soon as possible, as the deadline for meeting this quality criterion is 11.59pm on 30th November 2019. If contractors miss this deadline, they will not be able to claim for the Digital Enablers domain of the Pharmacy Quality Scheme (PQS).

Further information on how to meet the DoS quality criterion can be found in the ‘How to achieve this quality criterion’ section above.

FAQs

FAQs on the Pharmacy Quality Scheme can be found on the Pharmacy Quality Scheme – FAQs page.

Return to the Pharmacy Quality Scheme hub page



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