PharmOutcomes is a web-based system which helps community pharmacies provide services more effectively and makes it easier for commissioners to audit and manage these services. By collating information on pharmacy services, it allows local and national level analysis and reporting on the effectiveness of commissioned services, helping to improve the evidence base for community pharmacy services.
The system is highly flexible, in that it allows the ‘commissioner’ to design services within PharmOutcomes which can then be made accessible to community pharmacies commissioned to provide that service.
The system provides a whole system for provision, invoicing and management of any locally commissioned services. Services can be designed from scratch, or can be based on a suite of national or local templates which other commissioners have designed and have made available for use on the system.
The system provides templates for a range of services, which are listed below, but its innate flexibility allows other services to be easily designed within the system. All of these services can be edited after importing a template to meet specific local needs or they will simply work “out of the box” as they are.
PharmOutcomes is provided by Pinnacle Health Partnership LLP. PSNC has a contractual arrangement with Pinnacle Health Partnership LLP through PSNC Data Systems Ltd.
Click on a heading below for more information.
All of the below services can be edited to meet specific local needs or they will simply work ‘out of the box’ as they are.
NHS Advanced Services
- Advanced Service – Flu
- Carer Service Referral
- Carer Support and Referral
- NHS Health Check updated – QRISK2-based assessment of ten year risk of CVD meeting the national specification
- Minor Ailments Service – Stage 1 – Registration
- Minor Ailments Service – Stage 2 – Consultation
Minor Ailments PGDs
- Chloramphenicol 0.5% eye drops to treat bacterial conjuctivitis
- Fusidic Acid 1% eye drops to treat bacterial conjuctivitis
- Fusidic Acid 2% cream to treat minor impetigo
- Nystan Oral Suspension PGD to treat oral candidiasis
- Timodine cream PGD – PGD-based service to treat nappy rash
- Trimethoprim PGD to treat uncomplicated UTI
- Chlamydia Scratchcard – for public health services that utilise the NPA scratchcards. More information from the NPA website
- Lets Get Moving Scratchcard – for public health services that utilise the NPA scratchcards. More information from the NPA website
- Rethink Drink Scratchcard – for public health services that utilise the NPA scratchcards. More information from the NPA website
- Smoking Scratchcard – for public health services that utilise the NPA scratchcards. More information from the NPA website
- Community Pharmacy Patient Questionnaire 2015
- PNA Questionnaire
- Alcohol IBA – Stage 1
- Alcohol IBA – Stage 2
- Alcohol IBA – Stage 3 (4 week follow up)
- Alcohol Use Identification and Advice
Seasonal Influenza Locally Commissioned Service
- Seasonal Influenza Vaccination
- Chlamydia Treatment – Stage 1 Treatment
- Chlamydia Treatment – Stage 2 Contact Tracing
- Emergency Hormonal Contraception
- Emergency Contraception Registration – Staged
- EHC – Stage 2 – Levonorgestrel 1500mg
- EHC – Stage 2 – Ulipristal Acetate 30mg
- Emergency Hormonal Contraception – Levonorgestrel
- NRT Voucher – Recruit Client
- NRT Voucher – Transaction – Process Client
- Smoking Cessation Stage 1 – Recruitment
- Smoking Cessation Stage 2 – Pre-Quit Assessment
- Smoking Cessation Stage 3 – NRT supply
- Smoking Cessation Stage 4 – 4 Week Evaluation
- Smoking Cessation Stage 5 – Lost to Service
- Needle and Syringe Programme (Anonymous)
- Needle and Syringe Programme – Client Registration
- Needle and Syringe Programme – Supply
- Supervised Consumption – Registration
- Supervised Consumption – Supervision
Targeted MURs – Both Stages Required
- Respiratory Targeted MUR – First intervention
- Respiratory Targeted MUR – Follow up Urge
Transfer of Care
- Transfer of Care (ToC) – Hospital Referral to Community
- Transfer of Care (ToC) – Pharmacy Follow-up
Urgent Medicines Supply
- Urgent Repeat Medicines – Part 1 Registration
- Urgent Repeat Medicines – Part 2 Medicine supply
A number of other services created by local commissioners can be copied between commissioners on request.
The system allows pharmacy teams to make records of their locally commissioned services and payment claims are automatically created on a monthly basis. The commissioner can view live data on the services at any time, consequently assisting with service management.
The system is also available as Outcomes4Health, which provides access to an interface which is non-partisan and removes references to pharmacy, but connects to the same database. This allows the use of the system by other healthcare professionals and third parties, with interest having been received from optometrists, commissioners of Health Check services and Third Sector providers.
PharmOutcomes now gives community pharmacy teams the ability to use the national Patient Demographic Service and Summary Care Record (SCR) service when using PharmOutcomes to deliver locally commissioned services.
Pharmacy Quality Scheme support
This support will be available to all contractors as PSNC has agreed to use their PharmOutcomes licence to provide access to the Pharmacy Quality Scheme framework and various criteria PharmOutcomes.
PharmOutcomes log in details
If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk. Contractors will need to provide details of the pharmacy, contact information and an email address to issue the login details to.
Health Living Pharmacy Level 1 support
If an LPC or a commissioner has a full PharmOutcomes licence, they can make available a HLP Level 1 framework for contractors to access on PharmOutcomes free of charge. This framework will allow contractors to track their progress with achieving the HLP quality criteria. If contractors would like to consider using the framework, they should contact their LPC to see if this is available in their area.
Where the assessment has been made available by a commissioner, contractors who own multiple pharmacies can view the progress that each of their pharmacies are making to achieving the HLP Level 1 quality criteria by using their PharmOutcomes head office/administrator viewer login.
Where an LPC has a licence for PharmOutcomes, they will be able to view the progress their contractors are making to achieving the HLP Level 1 criteria by making the framework available. This will help identify additional support that contractors require.
To support the HLP initiative, Pinnacle Health LLP has introduced a new low cost HLP licence starting at £995 plus VAT. This allows organisations such as LPCs to make the assessment available across a whole area. The licence type provides access to the communications functionality and the assessment functionality only. Please contact the PharmOutcomes helpdesk for more information.
Once a contractor has logged into PharmOutcomes, the framework can be accessed by clicking on the ‘Assessments’ tab on the PharmOutcomes homepage.
If a contractor requires PharmOutcomes login details for one of their team members, these can be obtained by sending a message to the PharmOutcomes helpdesk. Contractors will need to provide details of the pharmacy, contact information and an email address to issue the login details to.
If a contractor does not have a head office/administrator viewer login this can be obtained by sending a message to the PharmOutcomes helpdesk. Contractors will need to provide details of pharmacy sites, contact information and an email address to issue the login details to.
Transfer of care options
PharmOutcomes can now offer three options to support transfer of care from hospital to community pharmacy ranging from the original web based solution, partial integration with hospital systems, to a fully integrated approach.
Pinnacle Health LLP has sent their brochure detailing the three options to all hospital trusts and Clinical Commissioning Groups in England, to alert them of this development. They have also sent a ‘cheque’ which highlights that just 10 referrals a day sent from hospital teams to community pharmacies for follow up review, after patient discharge can save NHS organisations hundreds of thousands of pounds a year. Just 10 referrals a day, 5 days a week, produces over a million pounds of efficiency savings annually for the local health economy.
Both documents can be viewed below:
Pinnacle Health LLP hold local interactive PharmOutcomes MasterClasses at regular intervals which are ideal opportunities for commissioners, LPCs and other local representatives to learn what the system is capable of and how maximum benefit can be derived.
The MasterClasses provide a complete system overview, a full explanation of all new functionality including real time reports, finance, data extraction and an opportunity to use the system and build a service.
There are three different types of MasterClasses:
Suitable for those new to the system as well as more experienced users, this Masterclass will provide an overview of the system including:
- commissioner messaging;
- real time reports;
- editing service templates;
- claims; and
- maintenance e.g. accreditations, managing providers, adding users.
In this Masterclass, delegates will build a service template from scratch from a service specification. Delegates must have a basic level of IT knowledge and experience of using PharmOutcomes as a commissioner. This class is aimed at license holders who will be designing and building their own service templates.
As per the ‘Essentials’ Masterclass, but designed specifically for commissioners of Stop Smoking and Substance Misuse (supervised consumption, needle exchange etc.) services.
The latest PharmOutcomes training dates have now been confirmed and are shown in the table below. These full day sessions are free of charge to attend and lunch will be provided.
|17th September 2019||Essentials||Liverpool||Liverpool Marriott, City Centre, One Queen Square, Liverpool, L1 1RH|
|18th September 2019||Specialist Essentials||Liverpool||Liverpool Marriott, City Centre, One Queen Square, Liverpool, L1 1RH|
|8th October 2019||Essentials||Manchester||Marriott Worsley Park, Worsley, Manchester, M28 2QT|
|9th October 2019||Service Design||Manchester||Marriott Worsley Park, Worsley, Manchester, M28 2QT|
|5th November 2019||Essentials||Birmingham||Birmingham Marriott, 12 Hagley Road, Five Ways, Birmingham, B16 8SJ|
|6th November 2019||Specialist Essentials||Birmingham||Birmingham Marriott, 12 Hagley Road, Five Ways, Birmingham, B16 8SJ|
|26th November 2019||Essentials||London||Heathrow/Windsor Marriott Hotel, Ditton Road, Langley, Slough, SL3 8PT|
|27th November 2019||Service Design||London||Heathrow/Windsor Marriott Hotel, Ditton Road, Langley, Slough, SL3 8PT|
To reserve your place please email email@example.com – (Senior masterclass coordinator) with the following details:
- Your name and organisation
- Your PharmOutcomes commissioning area
- The MasterClass you wish to attend
- Any accessibility needs or dietary requirements
*Please contact PharmOutcomes directly if you wish to reserve more than two places for any session.