Here you will find information relating to Manage Your Submissions (MYS), Smartcards, Summary Care Records, EPS and Pharmoutcomes.
Click on the headings below for more information
Community pharmacy contractors will be required to claim their Aspiration payment and make their declaration for a Pharmacy Quality Scheme (PQS) payment using the NHS Business Services Authority (NHSBSA) Manage Your Service (MYS) application. Contractors will not be able to use the Snap Survey like they may have done for previous Quality Payments Scheme declarations; they will be required to use MYS.
Information on MYS can be found here
EPS Tokens should now be ordered through Primary Care Services England (PCSE) click here
Issues with PCSE?
Phone: 0333 0142884
If a staff member does not have a personal account already (and needs one), and the pharmacy has less than 10 user accounts, the shared mailbox owner will need to contact the pharmacy national helpdesk at firstname.lastname@example.org to ask for your personal account to be created. The new staff member will need to provide the shared mailbox owner with their personal mobile phone number as the password will be sent to via a text message.
The message to email@example.com should be brief and include the staff member name, mobile number and alternative email address. If you send from the shared mailbox and state that you would like it linking to the shared mailbox, they will usually do this for you.
Please remember to unlink any access for staff members that leave the pharmacy.
To apply for additional users for your pharmacy please compete the attached form and email it to
NHS England – North (Yorkshire and the Humber)
Oak House, Moorhead Way, Bramley, Rotherham S66 1YY
Direct Line: 0113 825 3478
Mobile: 07918 368534
For more information on NHSmail click here
For all other queries regarding NHSmail, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at firstname.lastname@example.org.
If you have any questions or need help with NHS Mail please contact us.
Please click here for information on handling Pharmoutcomes Notifications.
For queries with smart card access contact Embed
It is recommended that every pharmacy has two sponsors and two smartcard unlockers.
To become a sponsor you need to follow these steps:
Familiarise yourself with the guidance leaflets below:
Self service unlocking information can be found here
Alternatively you could do ‘In house’ training with a current sponsor
Email Victoria Lindon email@example.com with your smart card number, ODS code and a letter of authority for you to be a sponsor for your organisation from your superintendent or area manager.
This can then be authorised by Victoria and passed to Embed to add to your smart card.
Summary Care Records
The following steps must be completed to access Summary Care Records:
- At least one member of the pharmacy team must attend face to face training
- Registered professional wishing to have access must complete CPPE training pack on SCR
- Acceptable User Agreement (AUA) completed for the pharmacy. Link here
- Follow the instructions in the attached document here and fill in the online request form here
More information including test patients and sample SOP’s can be found here
Summary Care Record Checklist can be found here
Assign someone an Admin Role.
It is recommended that a pharmacy team member has the Administrator (LSA) or Sponsor Role so that they can assist team members with smartcard issues.
Favourite the online Care Identity Service (CIS) portal as this is the portal that allows you to manage smartcards. Ensure you system can access it.
Print off the Smart card factsheets, which summarise how to manage cards effectively.
Print off this useful Reference Guide to display in store.