NHS Digital

Here you will find information relating to Manage Your Submissions (MYS), Smartcards, Summary Care Records, EPS and Pharmoutcomes.

Click on the headings below for more information


Community pharmacy contractors will be required to claim their Aspiration payment and make their declaration for a Pharmacy Quality Scheme (PQS) payment using the NHS Business Services Authority (NHSBSA) Manage Your Service (MYS) application. Contractors will not be able to use the Snap Survey like they may have done for previous Quality Payments Scheme declarations; they will be required to use MYS.

Information on MYS can be found here

EPS Release 4

EPS Tokens

EPS Tokens should now be ordered through Primary Care Services England (PCSE) click here

Issues with PCSE?

Phone: 0333 0142884

Email: pcse.enquiries@nhs.net

eRD During COVID-19

NHS Mail

If a staff member does not have a personal account already (and needs one), and the pharmacy has less than 10 user accounts, the shared mailbox owner will need to contact the pharmacy national helpdesk at pharmacyadmin@nhs.net to ask for your personal account to be created. The new staff member will need to provide the shared mailbox owner with their personal mobile phone number as the password will be sent to via a text message.

The message to pharmacyadmin@nhs.net should be brief and include the staff member name, mobile number and alternative email address. If you send from the shared mailbox and state that you would like it linking to the shared mailbox, they will usually do this for you.

Please remember to unlink any access for staff members that leave the pharmacy.

To apply for additional users for your pharmacy please compete the attached form and email it to

Victoria Lindon
Senior Primary Care Manager
NHS England – North (Yorkshire and the Humber)
Oak House, Moorhead Way, Bramley, Rotherham S66 1YY
Direct Line: 0113 825 3478
Mobile: 07918 368534

For more information on NHSmail click here

NHSmail helpdesk
For all other queries regarding NHSmail, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at helpdesk@nhs.net.

If you have any questions or need help with NHS Mail please contact us.


Please click here for information on handling Pharmoutcomes Notifications.


Please note new details below. Embed no longer provide RA support for Sheffield.

For queries with smart card access or card requests contact Sheffield CCG RA team

NHS Sheffield CCG Contact Details:

Area – Sheffield, Barnsley and Bassetlaw CCGs

SD: 0114 305 1030

Email: ra.southyorks@nhs.net


NHS Sheffield CCG Smartcard Team,

722 Prince of Wales Road,

Sheffield,    S9 4EU

Smartcard Sponsor

It is recommended that every pharmacy has two sponsors and two smartcard unlockers.

To become a sponsor you need to follow these steps:

Familiarise yourself with the guidance leaflets below:

Registering a new user

Verifying user identity

Adding smartcard access

Unlocking a smartcard

Renewing smartcard certificates

Self service unlocking information can be found here

Alternatively you could do ‘In house’ training with a current sponsor

Email Victoria Lindon v.lindon@nhs.net with your smart card number, ODS code and a letter of authority for you to be a sponsor for your organisation from your superintendent or area manager.

This can then be authorised by Victoria and passed to Embed to add to your smart card.

Summary Care Records

The following steps must be completed to access Summary Care Records:

  1. At least one member of the pharmacy team must attend face to face training
  2. Registered professional wishing to have access must complete CPPE training pack on SCR
  3. Acceptable User Agreement (AUA) completed for the pharmacy. Link here
  4. Follow the instructions in the attached document here and fill in the online request form here

More information including test patients and sample SOP’s can be found here

Summary Care Record Checklist can be found here

Top Tips

Assign someone an Admin Role.

It is recommended that a pharmacy team member has the Administrator (LSA) or Sponsor Role so that they can assist team members with smartcard issues.

Favourite the online Care Identity Service (CIS) portal as this is the portal that allows you to manage smartcards. Ensure you system can access it.

Print off the Smart card factsheets, which summarise how to manage cards effectively.

Print off this useful Reference Guide to display in store.

IG Newsletters:

Information Governance Newsletter Issue 3

Cyber security newsletter Aug16