Medicines Support Service

What are we Doing and Why?

The Medicines Support Service is a brand new service designed to enhance patients’ discharge experience by referring them on discharge from hospital to their community pharmacy for onward support.  This could be in the form of a discharge MUR, or New Medicines Service.  The pharmacy will, with the patients consent, receive an electronic copy of the discharge summary via PharmOutcomes.

There are more than 13 million hospital admissions in England each year.  Between 30 and 70% of patients have either an error or unintentional change to their medicines when their care is transferred.  Medicines-related problems after hospital discharge are associated with potential and actual adverse health consequences, many of which are preventable

Although hospitals will send a patients’ discharge summary including medication list to their GP, there is no robust mechanism to share this information with their community pharmacist.  Community pharmacists therefore have no easy means of identifying if one of their patients is in, or has recently been discharged from hospital.

The Medicine Support Service will create better links between hospitals and community pharmacists by electronically sending discharge information.

The service will launch in Yeovil from the 1st March 2016 with a pilot lasting two months.  Once the initial pilot has been evaluated, the aim will be to roll out to local community hospitals and community pharmacies across the county.


At the Hospital

Leaflets and Video

Patients will be given a leaflet and shown a video about the service, and will be encouraged to consent for their information to be shared with their pharmacy.

The Medicine Support Service Patient Leaflet will be given to patients prior to discharge from hospital.

This is the video shown to patients prior to discharge:



The patients information will be shared via PharmOutcomes.  This video shows how the hospital staff can do this:

At the Pharmacy

Information to help pharmacy teams

There is a Medicine Support Service Pharmacy Flowchart available to download which will help pharmacy teams to understand the processes involved at the pharmacy end of the service.

There is also a downloadable Hospital Discharge Referal ‘How-to’ Guide, which explains how to use PharmOutcomes at the pharmacy.  The video below will also be useful to watch:

Patient Questionnaire

During the initial Yeovil Pilot, patients will be asked to complete a very quick Google Forms questionnaire on their experience of the service.  The link to this questionnaire can be found here.