Consultation Skills: Meeting the New Practice Standards for Pharmacy

Full details can be accessed here: www.bit.ly/swcppe

Overview: Effective consultation skills lie at the heart of patient-centred care. Health Education England has identified this area of skills development as a priority for the pharmacy profession, leading to the development of a set of practice standards for consultation skills that outline the knowledge, skills and behaviours expected of all pharmacy professionals in a patient-facing role.

How effective are your patient consultations? Are you confident you take a patient-centred approach? This workshop introduces you to the Consultation skills for pharmacy practice learning and development programme which provides a six-step pathway of tools and resources to support you in working towards the practice standards and developing your practice. It challenges you to put your current skills under the microscope and take them on a ‘test drive’.

Learning objectives: On completion of all aspects of this learning programme you should be able to:

• recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
• explain the concept of patient-centred care and identify methods of integrating this into your practice
• apply a reflective tool to assess your ability to consult effectively with patients and identify key areas on which to build your expertise
• access tools and resources from the Consultation skills for pharmacy practice learning and development programme to support you in moving your practice forward
• take your current skills on a ‘test drive’ by taking part in role play scenarios with pharmacy colleagues in a safe environment.

Learning intended for:

• pharmacists
• pharmacy technicians
• pre-registration pharmacist trainees