Healthy Living Pharmacy Level 1

What is a Healthy Living Pharmacy (HLP)?Picture1 page item


HLP as an Essential service requirement in 2020/21
Community pharmacy contractors will be required to become an HLP Level 1 in 2020/21 as agreed in the five-year deal between PSNC, NHS England and NHS Improvement (NHSE&I) and the Department of Health and Social Care (DHSC); this reflects the priority attached to public health and prevention work.

Concept and Background

The concept of Healthy Living Pharmacy (HLP) was first developed in Portsmouth as part of the national policy captured in 2008 White paper, ‘Pharmacy in England: building on strengths – delivering the future’.

The HLP concept is a tiered commissioning framework aimed at achieving consistent delivery of a broad range of high quality services through community pharmacies to meet local need, improving the health and wellbeing of the local population and helping to reduce health inequalities.

This concept fits with broader NHS and Public Health policies and strategic plans which aim to improve the health and wellbeing of the population whilst demands and expectations are increasing and funding is challenged.

It is also an organisational development framework underpinned by three enablers of:

  • Workforce development – a skilled team to pro-actively support and promote behaviour change, improving health and wellbeing;
  • Premises that are fit for purpose; and
  • Engagement with the local community, other health professionals (especially GPs), social care and public health professionals and local authorities.

Community pharmacies wishing to become HLPs are required to consistently deliver a range of commissioned services based on local need and commit to and promote a healthy living ethos within a dedicated health-promoting environment.

Training and Self-Accreditation HLP Level 1

To help keep this page up to date we have linked to the PSNC webpage for HLP as this page is constantly updated and monitored.

Here you will find all links and information needed to become a HLP. This includes lots of useful resources and lists of training providers. To become a HLP you will need a Health Champion who has completed the Health Champion Understanding Health Improvement training and works full time hours.  There are several organisations that provide HLP training and some of these are listed within the link above.

Every HLP needs a leader that has completed some form of leadership training. The CPPE module for registered Pharmacists/Technicians is the recommended accredited training pack.

National Resources

Due to HLP being previously part of the Quality Payment Scheme PSNC have developed lots of useful tools and documents for pharmacies to use to help support during the process of becoming a HLP. These documents can be found here.

Dementia Friends website.

Making Every Contact Count (MECC) is a simple concept which can be used by all Health Champions and pharmacy support staff to give patients the opportunity to engage in proactive conversations about health.

Health promotion ideas for pharmacy teams from PSNC 

RSPH Impact pathways for everyday interactions

Local Resources

For support and information on the locally commissioned services for Suffolk click here.

We have developed the following Suffolk HLP Checklist 2020 for teams use.

Suffolk infolink is a great resource available to all pharmacy staff and patients in Suffolk. It includes information and advice about local services and organisations to help everyone. It has links into local services that are available and by using postcodes for specific areas they can be focussed to a patient’s home area as well as conditions, concerns or needs.

Dementia Together Diagram 2018

Template Pharmacy Team Feedback Form

Template Minutes from Pharmacy Team Meetings

Template Case Study

Template Referral Form

Testimonial Template

Suffolk Health Profiles

National News Updates

Local News Updates

For further support or help with HLP please contact Myra Battle, Service Support Officer –