Current Smart Card Processes

Click on the sections below for information on Smartcards in your area.

East and West Suffolk

Requests for new smartcards or any other smartcard queries and issues should be logged through the dedicated RA Service Desk telephone  0300 303 2733 or via the Self Service Portal

Only a Sponsor can log a call on your behalf for any smartcard query

The RA Team have relocated from Endeavour House to:

Whitton Health Centre

Meredith Road



Please click on the link below to print a poster which can be displayed in the pharmacy to ensure all staff members are aware of the contact number.

Pharmacy RA – FINAL

Issuing a new smart card requires relevant ID. Please see below the link below to find out what will be accepted as proof of identity.

RA Smart Card Acceptable POA Identity Docs

RA Satellite Sites in Suffolk


There are 2 dedicated Satellite sites in each CCG area. Each will host an RA Agent for a day, on a fortnightly rotation as shown in the table below. The benefits of this is that anyone from that (or any other) CCG area can make an appointment to attend the clinic and new users (subject to the production of the correct ID details) can be issued with a smartcard there and then at the pre-arranged appointment. Also any users who are experiencing smartcard issues can attend to have their smartcard repaired or updated. 

The RA clinic hours will be 10-3pm. Below are the locations, days and times of the RA clinics.

To register your requirements, please ensure you contact the RA Service Desk either via the

Self Service Portal   or Telephone the RA Service Desk 0300 303 2733

The RA team will then contact you to arrange an appointment at your chosen venue.


Day Venue Frequency Times
Tuesday Oakfield Surgery, Vicarage Road, Newmarket CB8 8HP Fortnightly 10am-3pm
Thursday Framfield House Surgery, Framfield Medical Centre, Ipswich Road, Woodbridge IP12 4FD Fortnightly 10am-3pm
Tuesday Mount Farm Surgery, Lawson Place, Bury St Edmunds IP32 7EW Fortnightly 10am-3pm
Thursday Hartismere Hospital, Castleton Way, Eye IP23 7BH Fortnightly 10am-3pm
Monday to Friday Whitton Clinic, Meredith Road, Ipswich IP1 6ED Daily 10am-4pm

Great Yarmouth and Waveney


Please click on the link below for the Smartcard process for Great Yarmouth and Waveney


Quick Links and Guides