Pandemic Delivery Service Ending

Pandemic Delivery Service Ending

July 21, 2020

As the COVID-19 lockdown eases and people can now go outside more, HM Government’s shielding support package will end on Friday 31st July 2020. This will also bring the national pharmacy medicines delivery service to a close.

This means that from 1st August 2020 community pharmacies will no longer receive any financial support from HM Government to help them to continue delivering medicines to patients’ homes, and many will no longer be able to do so.

Shielding patients should receive a letter from HM Government about the changes.

Advice for Patients
Please ensure you advise your patients of any changes to your local service offerings so they may have time to adjust.

Some pharmacies may choose to continue to fund a delivery service themselves, but this might be restricted to certain patients.
The vast majority of pharmacies will need to stop providing free deliveries on cost grounds though.

Instead, patients can be advised to:

  • ask a friend or relative to collect their medicines for them;
  • call NHS Volunteer Responders on 0808 196 3646 (8am to 8pm) to arrange support; or
  • contact their pharmacy or their local parish/district council to find a local volunteer (Norfolk district hub information to follow later via NHS net premises email address)

PSNC has also published a Patient leaflet – lockdown medicine deliveries to end 31st July 2020, for pharmacy teams use.

Where patients have more complex needs, they can be referred to other support as follows:

Norfolk & Waveney
If support is needed (only as a last resort for medicines) then individuals may contact the “single point of contact”, 0344 8008020.




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