Electronic Repeat Dispensing (eRD) & Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) allows prescribers, such as GPs and Nurses, to send prescriptions electronically to the pharmacy of the patients choice. The aim of the system is to make prescribing and dispensing faster and more convenient for both patients and staff.
Now that all Pharmacies are Live with EPS across Suffolk we are now looking to progress with Electronic Repeat Dispensing.
We recommend that pharmacies upload and familiarise themselves with the EPS Prescription tracker.
If you require further details about this and obtaining EPS payments please see the link below,
From March 29th 2016, EPS tokens need to be ordered from Primary Care Services England using the on-line portal. There are no charges for standard orders although there may be charges for some urgent orders. PCSE is committed to ensuring NHS England supplies are ordered responsibly and for this reason, prices for items are included to help contractors make an informed decision about what they need.
For more information about PCSE click here
For more information about the Supplies Portal click here
For more information on token submission go to the PSNC webpage
eRD Information & Resources
After EPS Phase 4, Electronic Repeat Dispensing is the next big thing in the EPS world as far as NHS England (NHSE) is concerned.
It is part of the Universal Capability environment within the Local Digital Roadmaps and STPs, as well as being part of the Pharmacy Contractual Framework.
On average, GP practices using the Electronic Prescription Service (EPS) are sending over half of their prescriptions electronically, but electronic repeat dispensing makes up less than 12% of this total. NHSE has identified eRD as having the potential for significant savings and reduced wastage in the NHS. They say that 80% of current repeats could be transferred to electronic repeat dispensing, which could save over 2.7 million GP practice hours.
eRD simplifies the repeat prescribing process and offers dispensers a range of benefits including:
- improved stock control – the issues of an eRD prescription are downloaded seven days before they are due, allowing time to order any items which are out of stock
- reduced time spent collecting paper prescriptions from prescribing sites
- no need to retain and store paper repeatable prescriptions and batch issues
- electronic reimbursement reduces the workload at the end of the month
Each time dispensers are required to dispense an eRD prescription, they must ask patients several questions, including details about their medication and whether they have seen a health professional recently. This enables the dispenser to make a clinical decision to either dispense the medication or refer the patient back to their prescriber.
To help you to start to think about eRD and to plan how to approach it, NHS Digital have developed a variety of tools, including:
- expert-hosted Webinars (available on-Demand)
- new eLearning functions
- an eRD Toolkit, which contains useful documents, case studies and guidance.
UPDATE: NELCSU RA Smartcards During COVID-19
During COVID-19 the registration and smartcard unlocking processes have been changed.
NHS Digital has approved the use of video calls for new smartcard registration in place of face to face appointments, the posting of new unlocked smartcards and the texting of passcodes.
For more information please see the below communications:
Click on the sections below for information on Smartcards in your area.
East and West Suffolk
Requests for new smartcards or any other smartcard queries and issues should be logged through the dedicated RA Service Desk telephone 0300 303 2733 or via the Self Service Portal selfservice.nelcsu.nhs.uk
Only a Sponsor can log a call on your behalf for any smartcard query
The RA Team have relocated from Endeavour House to:
Whitton Health Centre
Please click on the link below to print a poster which can be displayed in the pharmacy to ensure all staff members are aware of the contact number.
Issuing a new smart card requires relevant ID. Please see below the link below to find out what will be accepted as proof of identity.
Please click on the link below for the Smartcard process for Great Yarmouth and Waveney
Quick Links and Guides
Smartcard Self-Renew guidance – Your IT providers will need to update a few things which will allow users to self-renew version 8 cards.