Information Governance (IG)

All NHS providers, including community pharmacies need to provide information governance assurances to the NHS on an annual basis.

The Data Security and Protection (DSP) Toolkit for 2018/19 is now available for completion; this replaces the Information Governance (IG) toolkit that contractors have completed in previous years. The deadline for submitting this year’s IG return is 31st March 2019.

A key feature negotiated by PSNC is that where a contractor declares that they have completed the PSNC GDPR Workbook for Community Pharmacy, the number of questions they will be asked to respond to in the Toolkit will be significantly reduced.

Contractors should register to access the new Toolkit via the DSP Toolkit registration page (contractors will need their pharmacy’s ODS code (F code) to register)

Details of each organisation’s IG submission are in the public domain. Please ensure that you complete the toolkit on an annual basis as any breaches around security of data will require demonstration of good practice and regular audit. Non-compliance or breach of data protection may lead to monetary fines of up to £500,000 and completion of the toolkit provides evidence that data protection requirements are understood.

New technical questions and support from PMR suppliers

The new DSP toolkit will include some technical questions which need to be completed, but on which contractors are likely to need to get the answers from their PMR supplier. PSNC has agreed with NHS Digital and PMR suppliers that they will work together to pre-populate the answers to the technical questions based on information provided by individual PMR system suppliers. Cegedim, EMIS, Positive Solutions and RxWeb have confirmed they will support this approach and they have started to prepare text for inclusion in the DSP Toolkit during October and the first half of November 2018.

Further support

Read more at: and

PSNC will be developing further guidance to support toolkit completion and once this is available it will be highlighted on the PSNC website and via their email newsletters. Requests for support can also be made by email to or telephone 0300 3034034.

Pharmacy multiples that want to use the batch submission feature in the Toolkit are advised to register and begin completion of a ‘master’ Head Office submission. The ability to apply this as a ‘batch’ assessment to all your pharmacies will be developed in the coming months, in plenty of time for the March 2019 deadline.