Clinical Governance

Pharmacies must have a system of clinical governance to support the provision of excellent care; requirements include:  provision of a practice leaflet for patients, use of standard operating procedures, patient safety incident reporting to the National Reporting and Learning Service, conducting clinical audits and patient satisfaction surveys, having complaints and whistle-blowing policies, acting upon drug alerts and product recalls to minimise patient harm and having cleanliness and infection control measures in place.

For more information on the Clinical Governance requirements of the pharmacy contract, please follow this link to the PSNC website.