Pharmacy Quality Scheme


August 2020

For the latest information on the Pharmacy Quality Scheme please visit the main PSNC website on the link below:

Pharmacy Quality Scheme

27th November 2018

NHS England has today published guidance on the Quality Payments Scheme for the February 2019 review point. The guidance document provides information on how community pharmacy contractors can meet the revised gateway and quality criteria requirements.

The guidance document also details the new declaration process via the NHS Business Services Authority Manage Your Service application and highlights the new process for validation of the gateway criteria.

Contractors are strongly advised to read the NHS England guidance in order to understand the Quality Payments Scheme requirements. The new guidance should be read in conjunction with previously published NHS England guidance documents on the Quality Payments Scheme:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

All three guidance documents can be found on the NHS England website.

PSNC resources

PSNC has published various resources for contractors to assist them with meeting the gateway and quality criteria of the Quality Payments Scheme; these can be found at psnc.org.uk/quality

Additional PSNC resources are currently being finalised and will be published in the near future.

September 2018

Second Quality Payments Scheme for 2018/19 announced

Announcement summaryContractor informationPSNC, NHS England and the Department of Health and Social Care (DHSC) have agreed to update both the gateway and quality criteria for a revised Quality Payments Scheme for the remaining six months of 2018/19.

The revised scheme will have a review point on 15th February 2019, with contractors having a four-week window throughout February in which to make their declarations.

PSNC has negotiated a correction period, so that any contractors who are found by NHS England not to have met the gateway criteria will be given time to correct this so that they can receive any Quality Payments for which they have met the requirements.

The review point has been set to allow for this period, while also giving contractors as much time as possible to meet the updated criteria within this financial year.

The negotiations on the scheme have taken place independently of any discussions on wider community pharmacy funding for 2018/19 because PSNC and NHS England wanted to give contractors as much time to prepare for the upcoming February review point as possible.

PSNC’s objectives were to ensure that all the available funding for Quality Payments would be accessible to contractors, and that any changes to the criteria would be manageable for them.

The changes went through several rounds of negotiations in which they were subject to adjustments proposed by PSNC, before they were agreed.

The changes to the Quality Payments Scheme criteria all help community pharmacy to move in the direction that the sector wants to – contributing to patient safety, clinical effectiveness and public health.

PSNC felt that it was important to signal to HM Government the sector’s ongoing willingness to work in these priority areas at this early stage in rebuilding constructive working relationships with them.

Key changes to the gateway criteria include:

  • The NHSmail criterion now requires contractors to have at least two live personal accounts linked to their shared premises NHSmail account;
  • The EPS criterion has been removed and replaced with a requirement on IT operating system and web browser compliance with the NHS Digital Warranted Environment Specification; and
  • The CPPQ quality criterion has been moved to become a gateway criterion.

The Advanced Services and the NHS.UK entry (previously known as NHS Choices) gateway criteria remain unchanged.

Key changes to the quality criteria include:

  • Removal of the safeguarding and Summary Care Records criteria;
  • New criteria on risk management and an audit on non-steroidal anti-inflammatory drugs and gastro-protection; and
  • Additional requirements to meet the written patient safety report, Healthy Living Pharmacy and asthma criteria.

The NHS 111 Directory of Services and Dementia Friends quality criteria remain unchanged.

Further information on the changes to the Scheme are contained within PSNC Briefing 051/18: A summary of the second Quality Payments Scheme 2018/19. New guidance will be issued by NHS England to provide further information and PSNC is currently reviewing the website and producing new guidance and resources, where appropriate, to assist contractors to meet the criteria of the Scheme.


June 2018

QP: NHS BSA online declaration portal now open

Community pharmacy contractors are now able to access the Quality Payments online declaration portal on the NHS BSA website:

https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/dispensing-contractors-information/community-0#jumplink3

The portal, which opened at 9am on Monday 11th June will remain open until Friday 13th July 2018 at 11.59pm for contractors to complete their declarations.

NHS BSA has published a document which outlines the questions that will be asked so contractors can view these ahead of making their declaration. This can be viewed at the following link:

https://www.nhsbsa.nhs.uk/sites/default/files/2018-06/prescriptions_QualityPayment_Collection_201819%20-%20Questionnaire%20-%20Final_0.pdf

Once a contractor has submitted their online declaration it cannot then be altered. It is, therefore, imperative that contractors check their declaration thoroughly before submitting their declaration on the website.

Visit the PSNC website for more information and FAQs.


June 2018  Quality Payments: Using the DoS Profile updater
For the June 2018 declaration, contractors are required to edit or confirm the information about their pharmacy is correct on the DoS profile updater by 11:59pm on 29th June 2018 to meet the quality criterion. Any changes and additional information, or confirmation that the profiles are accurate can be input directly into the DoS Profile Updater. This process is the same for ‘bricks and mortar’ pharmacies and distance selling pharmacies.
The new DoS Profile Update is available to be used by community pharmacy contractors to meet the NHS 111 DoS quality criterion of the Quality Payments Scheme.Details can eb found on the following link:

https://dos-profile.service.nhs.uk/#/index

A Guidance Document on how to edit or confirm the information about a pharmacy is correct is available on the DoS profile updater website. Contractors are strongly advised to read the guidance to ensure they fully understand how to meet the quality criterion. The Guidance Document can be found at the following link:

https://dos-profile.service.nhs.uk/guidance?utm_source=PSNC+Newsletter&utm_campaign=d18f731a0f-EMAIL_CAMPAIGN_2018_05_04&utm_medium=email&utm_term=0_b5ca69e1d1-d18f731a0f-26285873

Please note, the DoS profile updater, in its current version, contains two fields in which contractors are asked to submit their GPhC premises registration number and name of their Health and Wellbeing Board; completion of these fields is not mandatory and PSNC expects they will shortly be removed from the DoS profile updater. Contractors are still able to use the DoS profiler updater before this change has taken place and they will not be required to re-submit their information following the removal of the fields.

Once the pharmacy’s details on the DoS profile updater have been submitted, the contractor will receive an email to confirm this. This email should be retained as evidence of meeting the DoS quality criterion.

The email should be received instantaneously after submitting the information on the DoS profile updater; however, please allow up to two hours for the email to be delivered.


NHS England has now published guidance on the Quality Payments Scheme for the June 2018 review point.

The guidance document considers the learnings identified following the November 2017 declaration, the validation procedures and the subsequent modifications that have been made to processes for the June 2018 declaration. It also clarifies the requirements for meeting the gateway and quality criteria, completing the June 2018 declaration process and where possible, the evidence required to meet the validation procedures.

The new guidance should be read in conjunction with NHS England guidance documents on the Quality Payments Scheme listed below which are available on the NHS England website:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

All three guidance documents can be found on the NHS England website:

PSNC resources

PSNC has published various resources for community pharmacy contractors to assist them with meeting the gateway and quality criteria of the Quality Payments Scheme:

  • A video presentation for the June 2018 review point is available on the PSNC website:
  • A PSNC Briefing 27/18 QP – This Briefing highlights the full list of resources currently available from PSNC for the 18-19 Quality Payments Scheme
  • A PSNC Briefing 026/18. QP – Evidence Checklist – This Briefing provides contractors with examples of what constitutes acceptable evidence for meeting the gateway and quality criteria in a checklist format for the June 2018 review point

NHS Choices user guides:

NHS Choices has published the following user guides, which are available on the NHS Choices website:

  • Updating NHS Choices profiles user guide (published 30th April 2018); and
  • Uploading the Community Pharmacy Patient Questionnaire user guide (published 30th April 2018).

PharmOutcomes support

Community pharmacy contractors are now able to access support on PharmOutcomes for the Quality Payments Scheme’s June 2018 review point. This support is available to all contractors as PSNC has agreed to use its licence to provide access to the Quality Payments Scheme framework and asthma referrals tool on PharmOutcomes.

Quality Payments Scheme framework

A Quality Payments Scheme framework has been created on PharmOutcomes, which will allow contractors to track their progress with achieving the Quality Payment criteria. The assessment also contains links to the PSNC website to provide contractors with additional information on each criterion and links to other PharmOutcomes services to assist contractors with collating evidence.

Once a contractor has logged into PharmOutcomes, the framework can be accessed by clicking on the ‘Assessments’ tab on the PharmOutcomes homepage.

LPCs can access data on their pharmacy contractors who are using the PharmOutcomes tool for Quality Payments via their LPC dashboard.

Quality Payment criterion: asthma referrals tool

The PharmOutcomes asthma referrals tool allows contractors to record patient details who have consented to be referred to their GP practice because of them having been dispensed more than 6 short acting bronchodilator inhalers without any corticosteroid inhaler within a 6 month period. When this data is saved on PharmOutcomes a referral will automatically be sent to the patient’s GP practice (if a secure email address is held for that GP practice on PharmOutcomes). If an email address is not held for a GP practice, the provider will be alerted to send the referral securely by other means

Once a contractor has logged into PharmOutcomes, the tool can be accessed by clicking on the ‘Services’ tab on the PharmOutcomes homepage.

PharmOutcomes log in details

If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk. The messaging tool can be accessed from the help tab without being logged in. Contractors will need to provide details of the pharmacy, contact information and an email address to issue the login details to.