Contractor guidance

Contractor guidance

HM Government, the NHS and representative organisations are working to provide as much guidance on the COVID-19 pandemic as possible for healthcare workers.

The global situation with COVID-19 is changing on a daily basis and as such the UK Government’s advice to the population and healthcare providers is being updated on a very regular basis.


Guidance for healthcare professionals

The key guidance for health professionals is available on the Public Health England (PHE) section of the GOV.UK website and the NHSE&I website:

COVID-19: guidance for health professionals (GOV.UK)

NHSE&I Coronavirus Primary Care webpage

NHSE&I has published guidance for primary care teams. This includes a specific document for community pharmacy teams, which takes the guidance already available on the GOV.UK website, but contextualises it for the community pharmacy environment:

COVID-19 standard operating procedure – Community pharmacy (last revised 22nd March 2020)

Supporting Health and Justice Services: On 4th April 2020, NHSE&I published a letter providing information for community pharmacies on supporting people to access medicines who have been released from prisons and other prescribed places of detention in light of the COVID-19 pandemic.

Services for people who use drugs or alcohol: On 19th May 2020, the Department of Health and Social Care and Public Health England published guidance for commissioners and service providers for those dependent on drugs or alcohol in light of the COVID-19 pandemic.

NHSE&I guidance: Acute use of NSAIDs in people with or at risk of COVID-19


NHSE&I updates

Chief Pharmaceutical Officer letters – the Chief Pharmaceutical Officer has begun a series of regular communications about COVID-19 for the community pharmacy sector.

Preparedness letters for community pharmacy

NHSE&I daily COVID-19 Primary Care bulletin – NHSE&I are also issuing a daily COVID-19 Primary Care bulletin.

Sign up to receive the COVID-19 Primary Care bulletin

NHSE&I Community Pharmacy Preparedness Webinars – Chief Pharmaceutical Officer Keith Ridge and Director of Primary Care Strategy and NHS Contracts Ed Waller of NHSE&I are inviting community pharmacists and pharmacy technicians to join them for fortnightly webinars on COVID-19. A login to the FuturesNHS Collaboration Platform is required to view the on-demand versions, but it is free to register.

Watch 20th May 2020 webinar on-demand

Watch 7th May 2020 webinar on-demand

Watch 22nd April 2020 webinar on-demand

Watch 8th April 2020 webinar on-demand

Watch 25th March 2020 webinar on-demand


Other useful guidance

The Royal Pharmaceutical Society (RPS) has a page which collates important information and updates for pharmacists, including contingency planning and FAQs.

PHE COVID-19: flow chart for management of suspected cases

Information Commissioner’s Office: Data protection and coronavirus


Guidance from the General Pharmaceutical Council (GPhC)

Regulatory approach in challenging circumstances – GPhC and PSNI joint statement

How we will continue to regulate in light of novel coronavirus (COVID-19) (Joint statement by regulators)

Profiteering in difficult times


Return to the main COVID-19 hub page.



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