Funding during the pandemic

Funding during the pandemic

As part of ongoing discussions abut the impact of COVID-19 on the sector, PSNC has made representations to Government about the immense pressure pharmacies are under and the need for an urgent funding injection to the sector to ease cashflow.

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PSNC has been in ongoing negotiations with the Government about the immense pressure pharmacies are under and the need for an urgent funding injection to the sector to ease cashflow. We are also in ongoing discussions about the need for more funding for the sector to recognise increasing costs arising from factors such as increasing prescription numbers, staffing costs, one-off costs and rising drugs bills, all resulting from the pandemic.

While the advance payments are a step in the right direction, PSNC is also seeking a long-term increase to total pharmacy funding in recognition of the unprecedented challenges that pharmacies are facing as a result of the COVID-19 pandemic. Higher-level funding negotiations are now underway following HM Treasury officials’ consideration of PSNC’s business case and the ongoing data being submitted by the sector. You can read about PSNC’s negotiations progress and current priorities in our priorities and negotiation actions list.

In the meantime, a number of new COVID-19 related payments for community pharmacy contractors have been announced in recent weeks. Further details on these are outlined below. You may also find our COVID-19 Frequently Asked Questions page useful.


Advance payments

Recently opened pharmacies

Following representations from PSNC, community pharmacies that newly opened (including any changes to ownership, consolidations, mergers etc.) between 1st March 2020 and 30th June 2020 can receive advance funding to help mitigate cashflow issues due to COVID-19. Different arrangements to calculate uplift payments were needed for new pharmacies that opened between 1st March 2020 and 30th June 2020 because of the method use for calculation of the advance payments.

The Department of Health and Social Care (DHSC) has announced that, as long as these recently opened pharmacies provided NHS pharmaceutical services during these months, they will be eligible to receive a share of the total uplift of circa £370 million in advance funding given to pharmacy contractors (see historical details below).

Click here for more information, including how the uplifts will be calculated

£20m on 1st July

Ministers have agreed to inject a further £20m of advance funding into community pharmacies at the end of June. This follows ongoing representations from PSNC about the cashflow problems facing many contractors as a consequence of the COVID-19 pandemic.

The total advance funding this month is smaller than in previous months because although contractors are still reporting additional COVID-19 related costs and cashflow problems, these are less than those which they experienced through the initial peak of the pandemic.

The latest funding injection brings the total of the advance funding payments made in recognition of COVID-19 related cashflow challenges to £370m. PSNC’s strong view is that community pharmacy contractors must not have to pay back these monies, and we will continue to press for that.

The NHS Business Services Authority (NHSBSA) is calculating payments with the intention that the extra £20 million can be paid at the same time as the 1st July payment. The latest payment comes as DHSC has also maintained the £15m uplift to reimbursement prices first seen in June.

NHSBSA website: COVID-19 uplift to pharmacy contractors’ payment on 1 July

£50m on 1st June

Minsters have agreed to inject a further £50m of advance funding into community pharmacies at the end of May.

This follows ongoing representations from PSNC about the cashflow crisis facing many community pharmacy contractors and businesses as a consequence of the COVID-19 pandemic.

The NHS Business Services Authority (NHSBSA) is working to calculate payments with the intention that the extra £50 million can be paid at the same time as the 1st June payment.

NHSBSA website: COVID-19 – Uplift to pharmacy contractors’ payment on 1 June

£300m in April and May

Ministers agreed to inject a total of £300 million of advance funding into community pharmacies across April and May 2020 in recognition of the significant cashflow pressures facing the sector at this point in the COVID-19 pandemic.

This was paid as ‘uplifts’ to contractors’ January 2020 and February 2020 payments in early April 2020 (worth £200m) and May 2020 (worth £100m). These payments will need to be reconciled at a later date (i.e. they are not new money for the sector).

NHSBSA website: COVID-19 – Uplift to pharmacy contractors’ payment on 1 April and on 1 May

Costs for protection of staff (e.g. installation of physical barriers)

To support the installation of bollards, physical barriers or screens, NHSE&I made a £300 payment to all pharmacies, except distance-selling pharmacies. This funding comes from outside the global sum.

The majority of contractors received this payment on 1st May 2020. Whilst it was not itemised on the FP34 Schedule of Payments, the NHS Business Services Authority (NHSBSA) sent letters to contractors confirming the payment. Any contractors who temporarily closed their pharmacy for more than two weeks since 31st March 2020 but made adjustments for social distancing prior to or shortly after the closure, were required to claim the £300 payment by 5th August 2020.

PSNC welcomes the £300 contribution and is continuing to press NHSE&I to fully recognise the costs of introducing these important protective measures for pharmacy staff and patients. PSNC had been pressing NHSE&I to recognise the costs of installing protective barriers for pharmacy staff. Some contractors are reporting high prices for protective screens but many have been able to source these at reasonable prices and sometimes on a cost-only basis from suppliers looking to support the NHS through the pandemic.

£15m increase in reimbursement prices

DHSC will increase medicine reimbursement prices by £15 million from June.

The increase is being made based on margin data from 2019/20 along with predictions for delivery in 2020/21. PSNC has repeatedly highlighted the significant cashflow problems facing community pharmacy contractors at this time. PSNC and DHSC will continue to monitor carefully medicine margin data in order to identify if, and when, further increases are required.

Category M prices for June 2020 can be found here

Medicine deliveries to shielded patients (Pandemic Delivery Service)

During national lockdown in England, pharmacies (excluding DSPs) were paid a monthly allowance to recognise the work involved in supporting the group of shielded patients to obtain their medicines safely in accordance with the changes made to the pharmacy Terms of Service. The monthly payment was aligned to the banding used for the Transition Payment, with a pharmacy dispensing the average number of prescriptions each month receiving £500 per month.

For those who chose to provide the Pandemic Delivery Advanced Service, contractors (excluding Distance Selling Pharmacies) were able to claim, via the Manage Your Service (MYS) portal, a payment of £6 (including VAT) per delivery, as part of the normal end of month process.

Further information on the service can be found here

Local outbreak areas

Due to the emergence of local outbreaks in various areas across England, the Secretary of State has decided that the pandemic delivery service requirements should continue to apply from 1st to 31st August 2020, but only for shielded patients who live in the following local outbreak areas:

  • The original Leicester lockdown area, announced on 29th June 2020 (Postcodes);
  • Blackburn with Darwen (Postcodes); and
  • Luton (Postcodes).

If a contractor (excluding Distance Selling Pharmacies), located anywhere in England, is asked to deliver a prescription to a shielded patient living in one of the three local outbreak areas, this can continue to be done during August, under the terms of the Advanced service and a claim for payment can be made by 5th September 2020 via the MYS platform.

This change to the service requirements was announced in a letter published by NHS England and NHS Improvement and the service is initially being commissioned for one month. Further announcements may be made depending on Government advice and decisions.

Ending of service

Outside of the local outbreak areas specified by NHSE&I, with the easing of Government guidance for the 2.2 million people who have been shielding, the Pandemic Delivery Service (both the Terms of Service requirement and the Advanced service) was terminated on 31st July 2020.

Contractors were required to submit their claims for payment for the Advanced service via the MYS platform by 5th August 2020. Payment for the Essential service will be made automatically for July.

Opening on Bank Holidays

Early May Bank Holiday (8th May 2020)

NHS England and NHS Improvement (NHSE&I) required community pharmacies in England to open between 2pm and 5pm on Friday 8th May 2020 (the Early May Bank Holiday). PSNC and NHSE&I agreed that contractors would be funded at a rate of £250 per hour for a maximum of three hours.

Contractors needed to submit their claim for the £250 per hour payment using the Manage Your Service (MYS) portal between the 25th May 2020 and 22nd June 2020, with payment due on 1st July. This payment will not appear on the FP34 Schedule of Payment but the NHS Business Services Authority (NHSBSA) will provide confirmation of payment via individual contractor letters.

Good Friday (10th April 2020) and Easter Monday (13th April 2020)

NHSE&I required community pharmacies in England to open between 2pm and 5pm on the two Easter Bank Holidays, Good Friday (10th April 2020) and Easter Monday (13th April 2020). PSNC and NHSE&I agreed that contractors would be funded for these openings at a rate of £250 per hour.

Contractors were required to submit their claim for the £250 per hour payment using the MYS portal between the 17th April and 5th May 2020, with payment due on 1st June. This payment will not appear on the FP34 Schedule of Payment but NHSBSA will provide confirmation of payment via individual contractor letters.

Death in service benefits for frontline healthcare workers

DHSC has announced a new life assurance scheme for healthcare workers on the frontline in England.

In recognition of the increased risk that healthcare staff are facing during the pandemic, the scheme will make a payment of £60,000 to the estate of eligible individuals who die from COVID-19 contracted during their frontline essential work.

Information about the scheme states it will remain open until the relevant NHS workforce provisions of the Coronavirus Act 2020 expire and that deaths which occurred before the announcement of the scheme will be considered. It has also been confirmed that the scheme is non-contributory, which means there is no cost to staff or employers. Separate guidance for employers has been published which outlines their particular responsibilities regarding the scheme, such as making employees aware of it.

The Secretary of State’s letter of 7th May 2020 to the Royal Pharmaceutical Society (RPS) details that is is the Secretary of State’s intention to exercise his discretion to include relevant members of the pharmacy workforce that meet the scheme’s eligibility critiera. The letter should be referenced in any claim. In order to make a payment, the Secretary of State must be satisfied that on the basis of evidence the individual was exposed to a high risk of contracting coronavirus in circumstances where they could not reasonably avoid that risk by the nature and location of the work they carried out.

Full scheme details for both claimants and employers can be found on the NHS Business Services Authority (NHSBSA) website.

Pharmacy Quality Scheme 2020/21 Part 1

A new Pharmacy Quality Scheme (PQS) for the first part of 2020/21 will focus on ensuring community pharmacy contractors and their teams have put in place all reasonable measures to respond to the COVID-19 pandemic, protecting both themselves and the people using their services.

The funding made available for the scheme is £18.75m and all contractors meeting the requirements can claim a payment of £1,630 via the NHSBSA’s Manage Your Service (MYS) portal.

Claims via MYS can be made between 14th July 2020 and 23:59 on 29th January 2021.

View the Part 1 2020/21 PQS Checklist and PSNC support materials

How and when payments will be made

A number of new COVID-19 related payments for community pharmacy contractors have been announced in recent weeks. The table below provides claim details (where applicable) and other information for the agreed COVID-19 related payments.

Payment type Claim method Payment amount  Payment due How payment will appear on your Schedule of payments 
Easter Bank Holiday opening hours (Good Friday and Easter Monday)*  MYS portal

£250 per hour

(maximum £750/day for opening of at least 3 hours per day)

Payment due on 1st June if claimed using MYS by the 5th May This payment will not appear on the Schedule of Payment. NHSBSA will issue individual letters to contractors who claimed via MYS informing them of payment.
Early May Bank Holiday Friday 8th May*
MYS portal

£250 per hour

(maximum £750 for opening of at least 3 hours)

Payment due on 1st July if claimed using MYS by the 22nd June This payment will not appear on the Schedule of Payment. NHSBSA will issue individual letters to contractors who claimed via MYS informing them of payment.
Pandemic Delivery Service (Essential Service)** Automatic payment by NHSBSA Monthly – with first payment due on 1st July Paid under same line as Transitional payment
Pandemic Delivery Service
(Advanced Service)**
MYS portal £6 (including VAT) per delivery Monthly – with first payment due on 1st July for deliveries made in April and claimed using MYS by the 5th May ‘Additional Advance Payment’
Payment for installation of physical barriers e.g. screens** The majority of contractors will have received this payment automatically on 1st May 2020. Any contractors who temporarily closed their pharmacy for more than two weeks since 31st March 2020 but made adjustments for social distancing prior to or shortly after the closure, were required to claim the £300 payment by 5th August 2020. £300 End of April/early May This payment will not appear on the Schedule of Payment. NHSBSA will issue individual letters to contractors informing them of payment.

*Contractors who remained open on Good Friday 2020, Easter Monday 2020 and on the Early May Bank Holiday (Friday 8th May) as per a local agreement with NHSE&I should only claim for payment as outlined above for up to 3 hours per day based on the number of hours they were open. If they were open for more than 3 hours, the balance must be claimed from the regional team as per local agreement. Pharmacy contractors must not duplicate claims for the same opening hours by claiming on MYS and through local arrangements..
**Excludes distance -selling pharmacies.

Pharmacy contractors should use the NHS Business Services Authority’s (NHSBSA’s) Manage Your Service (MYS) portal to claim for bank holiday openings and the Advanced Pandemic Delivery Service.


Return to the main COVID-19 hub page.



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