Information for the public

Information for the public

Healthcare providers have a vital role to play in communicating key messages to the public about the COVID-19 pandemic.


Public information

For information about COVID-19, or if someone thinks they might have it, they can visit nhs.uk/coronavirus

To get medical help, you are advised to visit NHS 111 online via 111.nhs.uk if possible, rather than phoning.

Public information about the Government response to COVID-19 is available from gov.uk/coronavirus

Other information that might be of use to the public at this time

EPS pharmacy nominations via NHS App: The NHS App now has a new feature that allows patients to view and change their EPS pharmacy nomination. Having a pharmacy nomination in EPS removes the need for patients to collect FP10s from GP practices and drop them off at a pharmacy, supporting the public to observe social distancing.

Chloroquine and Hydrocychloroquine: The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a press release to clarify that neither product is licensed for the treatment or prevention of COVID-19. Similarly the Royal Pharmaceutical Society (RPS) has recently stated that it “does not currently endorse the use of chloroquine and hydroxychloroquine to treat COVID-19 given the very limited robust data on efficacy and safety.”


Display materials for community pharmacies and GPs

Updated 19th March 2020

Please note, this messaging may change over the coming days and weeks, so we would advise you to use the following NHS resources rather than you producing your own or buying commercial resources.

Following a change in case definition to remove the link to travel history or contact with confirmed cases, community pharmacies are now advised to display the following Public Health England (PHE) poster so it is visible to people seeking to enter the premises:

This can be downloaded from the PHE campaign resources hub. Any previously issued posters should be removed from display and be replaced by the above poster.

If pharmacies have a printer, they are advised to print out the print-friendly black-and-white version. However, if they want a colour version and don’t have a colour printer, they can order the A3 or A4 colour versions online via, for instance, Vistaprint or another company. PSNC has asked HM Government to print and distribute colour copies of these posters to pharmacies and we understand that PHE are now working to do that.

The following pull-up banner is also now available:

This can also be downloaded from the PHE campaign resources hub.


Public health advice posters

The following public health advice posters are also available from the PHE campaign resources website:

Stay Home, Save Lives public information materials

Handwashing advice

Home isolation advice

Alternative formats


Return to the COVID-19 index page.



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